Mortgage Assistance Programs

We understand there are events and circumstances that may cause people to fall behind on their mortgage payments. In such cases, a variety of assistance programs may be available.


As a truly local lender, we are committed to each and every one of our customers—and the community as a whole—as neighbors. We believe any hardship is shared by us all. Greater Nevada Mortgage may be able to help in the event of:

  • Reduction in income
  • Involuntary unemployment
  • Illness or injury
  • Divorce
  • Some other unexpected life events

To request assistance from Greater Nevada Mortgage, please complete and return our Uniform Borrower Package and Hardship Assistance Package. (If you are unable to download this form, you need the free Adobe Reader.)


You can submit your application by email, fax, or standard mail.


Submit by Mail: Print your application and mail it, along with the requested documentation, to:

Greater Nevada Mortgage

PO Box 4138

Carson City, NV 89702

ATTN: Mortgage Loan Servicing


Submit by Fax: Print your application and fax it, along with the requested documentation, to:

(775) 884-7040

ATTN: Mortgage Loan Servicing


Submit by Email: Scan the requested documentation and add it to your application PDF. Save the whole document on your computer or disc. Either click the "Submit by Email" button on the application or add the document as an attachment to an email addressed to gnmloanservicing@gnms.com.


Please note that the receipt of your request for assistance does not constitute an agreement between you and Greater Nevada Mortgage. Regular scheduled payments are expected and regular servicing of your account will continue until such time as we have entered into a separate written agreement to address the past due amount of your account. Our ability to respond promptly is dependent on receipt of complete information as requested.


Click Here to view the Escalation Process


Home Affordable Foreclosure Alternative Matrix


More Assistance


Making Home Affordable

The Making Home Affordable Program includes opportunities to modify or refinance your mortgage to make your monthly payments more affordable. It also includes programs to provide alternatives to foreclosure.


HUD-Approved Credit Counselors

HUD sponsors free housing counseling agencies that can provide advice on defaults, foreclosures, and credit issues.


How to contact a HUD-approved homeownership counselor:


Know Your Options

Fannie Mae has created KnowYourOptions.com to help you avoid foreclosure. Find the information you need and get help before it's too late.

  • Be aware of scams that promise immediate relief from foreclosure, or demanding cash for counseling services. If you receive an offer, information or advice that sounds too good to be true, it probably is. Don't let them take advantage of you, your situation, your house or your money. Visit Prevent Loan Scams to identify resources or file a complaint.

Making Home AffordableBALANCE Financial Fitness ProgramKnow Your Options