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Greater Nevada Credit Union Member Testimonials

Providing a greater member experience is something our team at GNCU strives for every day.

To monitor our service levels, Greater Nevada administers ongoing email and online satisfaction surveys. Following are recent testimonials members have shared through these surveys:

Customer Service

We applied for a loan with Chrysler. When our statements were printed only my name appeared on the statement, my husband was added to the account, but his name was never put on our statements. We had never noticed this problem before & never had a need to correct it. We were verifying my husband's income so his name needed to show on our statements. Chrysler would not loan to us without the problem corrected. Teddy the branch manager & his helper worked tirelessly to correct the problem & prove my husband was indeed on the account. Without their help we would not have received our loan & been able to purchase our beautiful truck. They both helped us to live greater that day.
— Stephen & Theresa S. (December 2020)
The staff at Greater Nevada are always friendly and helpful. They look for ways to make our lives and banking experience easier. Whether I am calling the call center, using the drive up, or in the branch, I always receive fast and friendly service. Thank you to all the Greater Nevada staff for helping to make my life Greater.
— Teresa S. (September 2020)
They told me what was wrong with my credit, which was easy to fix, and helped me buy a truck.
— Vicky S. (September 2020)
We moved from California and found Makaila and all the staff at the Dayton branch very friendly and helpful. Thank you for welcoming us to our new home and family!
— Debbie I. (September 2020)
Short story… your service is great!!
— Marianne R. (September 2020)
Personnel are great considering the COVID-19 restrictions. All employees are very helpful and courteous at all times.
— Debra J. (August 2020)
I have a small business that has its ups and downs, good times and scary times, when it comes to finances. Before coming to GNCU, I was with a major nationwide bank. When I needed to talk with someone there, it was always a different person and hardly ever the same person twice. I felt like I was just another account number and whatever I wanted to discuss was answered with a scripted response. Now with GNCU, I call my banker, Courtney, and she already knows what is going on with the business and whatever I have to say. She listens and gives me the answers and offers sensible advice. I may have a small account, but I am treated like a major depositor!
— Eddie E. (August 2020)
In 1975, I started at the bank which has become GNCU. All these years the staff has helped me with patience and good spirits to handle any odd happenings in my money world. I appreciate this stalwart behavior.
— Mary T. (August 2020)
I have used Alex Cordova for all of my loan needs for the last several years. I called him to see about getting a personal loan, which he graciously assisted me with. During that transaction he noticed that I qualified for a re-finance on my vehicle which ended up reducing my interest rate significantly and saving me hundreds of dollars. I was very appreciative that he took the time to make sure I was well taken care of.
— Michael B. (August 2020)
Doing business with Greater Nevada has always just been good and easy. And I always receive great customer service.
— Cathy W. (July 2020)
GNCU has been with me and my wife since I relocated here 25 years ago. You have been my sole financial institution. I have financed RVs, cars and taken out personal loans over the years and I have never had a negative issue with your firm. You all do a great job. Keep up the good work.
— Dennis S. (July 2020)
I just LOVE online banking. It's so easy and convenient, especially depositing those odd 'paper checks' that sometimes show up. Direct Deposit, online Bill Pay, Mobile's all so easy! And on the off chance that I need to visit my branch, the tellers and manager are always so cheerful and efficient! Wouldn't go anywhere else for my banking needs!
— Linda M. (June 2020)
My friend had told me about what excellent service she had gotten with the Greater Nevada Credit Union so I opened an account and got the same fantastic service. It’s like a small town bank with big services.
— Christine H. (May 2020)
The experience that I have had with Greater Nevada Credit Union has been beyond my expectations. I was currently not a customer and was searching for an institution that would help with the federal PPP loan. I submitted everything online and from start to finish your team has gone above and beyond and made this happen for my company. Not only myself but my employees have great thanks to give Greater Nevada Credit Union for helping through these hard times. I will now be a customer for life.
— Tim K. (April 2020)
Any issues we have had have been taken care of ASAP and we left the bank feeling great. Their tellers are fantastic and we will always love the Greater service we get! No other bank has done so much to help us with any issues we have and you have no idea how much we appreciate it! They are with us and together with them we will strive as all American people are doing. Fantastic place to do business with and appreciate all they do for our Communities.
— Debbie D. (March 2020)
The people at the Dayton location are very professional and very caring, it was a smooth experience.
— Dennis & Judy (December 2019)
Greater Nevada has been great since the day that I walked in. A friend had recommended you and said that Linda was great. I found this to be true from the day that I met her. It has always been a pleasure in dealing with her and your organization. Everyone there is knowledgeable and friendly.
— Roy (December 2019)
Very helpful with options and resources that I did not know were available to me. I greatly appreciate GNCU working with me.
— Steven M. (November 2019)
"I would like to say Thank You. I have been a member for many years. I chose to keep GNCU as my financial institution even when I moved out of state to New Mexico over 7 years ago. The customer service is top notch and has always been extremely helpful. The great news is, I'm not changing anytime soon. I plan on keeping Greater Nevada as my banking choice in the years ahead. Again, Thank You. You have a very loyal and appreciative member."
— Thomas P. (October 2019)
We've never had a more enjoyable experience setting up our banking before. The staff at the GNCU Minden branch were super helpful and explained all of the options available to us. I wish more businesses would treat their customers this way!
— Frank H. (August 2019)
I have been working with Credit Unions as my primary financial institutions for 50+ years and Greater Nevada has impressed me with each interaction.
— Tom (August 2019)
I believe that a credit union is one of the most important features in our society, especially because GNCU has very professional staff, who are also very friendly and courteous to me. 
— Robert (August 2019)
The folks at the Ely Branch are exceptional.
— Kevin B. (July 2019)
Staff is very friendly, professional, knowledgeable and extremely helpful - it is easy and a pleasure to visit my local branch.
— Robert K. (July 2019)
GNCU is always there for the customer. We just moved to NV. and are so happy to be banking with GNCU. Thank you.
— July 2019
Switching to a local bank has been a game changer. I love the personal touch and all of the amazing benefits GNCU has to offer.
— Sandra J. (July 2019)
I like GNCU because I get a 'home town' feel to working with them. I like to work with a Nevada company rather than out of state based. This CU takes pride in their service and it shows through every time I interact with them.
— Bob B. (July 2019)
Customer Service is the Best of the Best!
— Gary (July 2019)
Signing up for online checking was fast and easy. The customer service was also very professional and helpful over the phone. I also received a welcome phone call after 30 days of my account being opened. It just seems like GNCU wants my business as compared to other places I have banked with. Also...4% interest on checking is AWESOME!
— June 2019
Exceptional service, every time! :}
— Holly (June 2019)
When it comes to professionalism this bank is amazing however when it comes to customer service Greater Nevada is EPIC.
— June 2019
We love Greater Nevada Credit Union! All our needs are met with awesome tellers and staff! Thank you!
— Karen (June 2019)
Been a customer for 15+ years. Great customer service and a great community partner.
— May 2019
GNCU is the cure for the big banks which ail us. I was tired of the ridiculously low yields offered by the big guys and their traditional competitors. Open a new high-yield account today and start making your money work for you!
— May 2019
Alfonso was amazing and walked me through every detail! He made sure I understood everything about my new account. I felt like a genuine member of a family and walked out feel great about my decision to switch banks (a decision I had been thinking of for a few years).
— May 2019
Your Carson City south-end branch is great, love using the ATM and inside tellers.
— April 2019
The Greater Nevada Credit Union Minden Branch and on line banking service are the best. We have been a satisfied customer for over 30 years.
— Jim and Ana (April 2019)
I like the personal attention the representative gave me when she corrected herself to call be by my preferred name. I like the email I got from the other representative who help me set up my account the day before. I like the website's appearance and information presentations and ease of navigation. I deal with many different institutions on line and I can tell GNCU cares about their customer's experiences.
— April 2019
This is the Bank of the Future!
— Renie (April 2019)
All of my experiences with Greater Nevada Credit Union have been wonderful.
— Kirsten (April 2019)
The young women who we worked with were professional and did a wonderful job. 
— Tresa (April 2019)
We've never had a more enjoyable experience setting up our banking before. The staff at the GNCU Minden branch were super helpful and explained all of the options available to us. I wish more businesses would treat their customers this way!
— Frank H. (April 2019)
I started my e-pay system a few weeks ago; once I set up my billing addresses it has been easy and fun to use. I'm saving a lot of time and postage costs.
— March 2019
Yes Greater Nevada Credit Union is and has been Just a Blessing!!! The Customer Service is Absolutely Awesome. I will be telling All My Friends and Family to switch their banks and or Open and Account With Greater Nevada today!!
— March 2019
We went prepared for a long session because of past experiences at other institutions. All of the paperwork was done quickly by a friendly and helpful Associate. Thanks for a very good experience.
— Ralph C. (March 2019)
I would like say what pleasure it is working with Courtney McPheeters. She is Professional and Pleasant to work with. Because of her I would recommend GNCU to my friends and family. Thank you, Jeremy Captiv Data LLC
— Jeremy F. (March 2019)
Wow! Our savings account just jumped up $25 because we referred a relative to GNCU, and they opened a savings account. They also received a $25 bonus for opening their new account!
— March 2019
We recently set up a Money Market Account and an Aspire Checking Account at Greater Nevada Credit Union. The [member service representative] - Noel Scheuerman - was very knowledgeable and extremely helpful! It was a piece of cake setting up these accounts.
— Andy H. (February 2019)
Always excellent service both at branches and online.
— Jean (February 2019)
Big Bank with a Home Town Feel!
— February 2019
Greater Nevada has figured out customer service not once in a while but every time I go in.
— Ray (February 2019)
I went to the Dayton branch to see about opening an Aspire checking account. Micah was very helpful and friendly. I had several questions and she is very knowledgeable about the products. She made it a pleasant experience.
— Tom (February 2019)
My daughter opened an account for people to donate towards a portable oxygen concentrator. Everything went very smoothly and people were able to make donations to the account easily.
— January 2019
The bank manager at the Neil Road Office went above and beyond the call of duty. She helped me obtain older banking records when the branch was Frontier. She was very helpful and provided the records as soon as she could (she had to work with the main branch since the records were archived). She has also assisted me previously on a charge that I did not agree with. She is always helpful and otherwise does an outstanding job.
— January 2019
Really enjoyed the experience I had joining. Cesar, the gentleman that helped me, was very professional and answered all my questions. I new within minutes of sitting there that I chosen the right financial institution. Cesar thank you for making it a great experience not a regret.
— Normand (January 2019)
I really enjoy my banking experiences with GNCU. I trust them.
— December 2018
I don't think one could ask for a better banking experience. The interactions were painless and mutually beneficial.
— Carl (December 2018)
I have been with GNCU for 20 years and love it. When you have a loyal customer for that many years I guess you are doing something right. Your staff is always courteous, friendly and professional.
— December 2018
GNCU is my hometown bank. The staff at every branch have always been helpful with all my banking needs.
— Robert (November 2018)
The manager at the Neil Road branch has assisted me twice in regards to personal checking related matters. In the most recent case she promptly got me some old checking receipts that I needed for the IRS. In another case she quickly took care of me when my card was compromised. She is absolutely outstanding! Thank you!
— November 2018
I have been with GNCU since I moved here over 20 years ago. The service has remained constant. The personal service you provide is professional, courteous and expedient. Your staff is very professional, knowledgeable and friendly. Your overall performance as a banking institution is reassuring, reliable and steadfast.
— November 2018
This is the BEST bank that I have worked with in over 50 yrs!! People are great, the banking menus on line are very easy to navigate…
— October 2018
We love banking at GNCU. We are new to this area, and GNCU was our first choice. Now our only choice!
— Richard and Sandra H. (October 2018)
I just love the way I feel when I'm at Greater Nevada Credit Union! It's a lot like "coming home" and seeing some favorite relatives.
— October 2018
I have always had a good experience when working with GNCU. Have been a member for several years and plan to stay a member for several more. Thank you for your excellent service.
— October 2018
I have banked with Wells Fargo for 20 yrs. Had I known how GOOD GNCU was…I would have done as I am doing now…moving ALL of my financial needs to Greater Nevada Credit Union.
— October 2018
I have been with Greater Nevada for about 8 years or so and have never had a complaint! They are amazing people who provide great care! Thank you for your service!
— October 2018
This is the Best bank around. Would recommend this Bank to anyone and everyone.
— October 2018
Greater Nevada Credit Union is the best bank I've ever done business with in over 1/2 century! They take the time to work w/you in times of hardship. My son now banks @ GNCU & he said he'll always will…
— Diana (September 2018)
I have been with GNCU for more than 40 years. I have always been happy with the service I have received.
— Vicki (September 2018)
I like the security on the account I know that if something ever happens it will be taken care of thanks for all you have done...
— Thomas (September 2018)
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I was so impressed with how quick and easy it was to secure a new car loan. This was the second car loan we had through the credit union and was so easy and better interest rates than the banks were offering.
— Lorraine T. (December 2020)
GNCU's loan allowed me to buy a truck for my son and I. This has made our lives greater because now we can go camping, biking, fishing, hiking, take our dog places with us. We now have all kinds of new adventures we are excited about. Thanks GNCU!
— Gina G. (September 2020)
I have used GNCU for my car loan, for my travel trailer purchase, and now for a large personal loan with continued exceptional services. With the area of branch coverage I am never more than a short drive to any branch to handle all my banking/credit union needs. Thank you.
— Tim (March 2020)
There were timing challenges with the seller and insurance company processing, but GNCU went above and beyond the call of duty to do a great job and help bring the deal together.
— Kimi (November 2019)
The easiest auto loan I’ve ever got!
— Justen (October 2019)
The friendly and efficient pre-approval process I went through with GNCU was a pleasant surprise. I intend to contact GNCU first with my next financing request.
— Michael I. (August 2019)
I spoke with a guy named Brandon, and he was wonderful. I had so many questions about refinancing my car loan, and he was so helpful and went above and beyond to help me out. I wish I had gotten is full name, because he definitely deserves a shout out for wonderful customer service!
— July 2019
The Greater Nevada Team made my loan experience painless, they were knowledgeable and showed great professionalism throughout the experience. Thank you Cindy in Carson and Terri in Sparks.
— July 2019
Cindy was absolutely amazing. She made sure I was comfortable and understood the process. She also found a way to save me a significant amount of money each month while still getting the loan amount I needed. Incredible experience!
— July 2019
The loan process was all handled over the phone and email. The experience was professional and signing all the documents went fast and everything was explained to us in detail.
— June 2019
The loan process was all handled over the phone and email. The experience was professional and signing all the documents went fast and everything was explained to us in detail.
— Kari (June 2019)
Yes! The experience was fantastic! I have never has such a good experience with so little hassle. Also, the service was top notch. Thank You very much.
— May 2019
The best experience for an Auto loan I’ve ever had. Will always use Greater Nevada CU. I highly recommend them. : )
— May 2019
GNCU is the best for customer service. They are very competitive on the rates for auto loans. They automate, do everything by phone and computer which gives them the competitive edge to provide quick turn around without any hassles. Thank you Greater Nevada Credit Union for caring about me! You make a difference.
— Beverly (April 2019)
Greater Nevada is simply amazing. The people are fantastic to work with. I will definitely be working with them again for future business.
— April 2019
Cindy Ceragioli was our loan consultant. She went above and beyond working with us on our auto and rv loans. She was very helpful in making sure we got the best financing. I will recommend her and Greater NV Credit Union to all our family and friends. Thank you Greater NV Credit Union for your awesome service!
— April 2019
Brandon went above and beyond in every aspect. He met our every need, even after normal working hours and ensured our process was error free and as painless as possible with the dealership. I cannot say enough good things about Brandon and our entire loan process. I'm so thankful that our favorite girls, Erika and Surae (at the University branch) recommended Brandon to us for our loan process!
— Elizabeth T. (April 2019)
Alex was amazing! Very helpful, he did the foot work & kept me in the loop!
— April 2019
Greater Nevada is always professional and helpful and I have been very pleased with the rates they’ve given.
— April 2019
The Credit Union is a great place to have a loan, the people are Fantastic!
— March 2019
The best loan experience we have ever had.
— Mary (March 2019)
GNCU is always there for my family and me. Marjorie Shepherd is awesome, always very helpful.
— March 2019
The Credit Union is a great place to have a loan, the people are Fantastic!
— February 2019
I requested this loan as a reduction of payment. The loan was so simple. I had to do nothing. I would have preferred a lower interest rate but all was smooth and I like having my loan with GNCU where I actually pay small amounts as I have extras in my budget. Thanks.
— February 2019
I found a car from a private party I was dying to get. Went to Greater Nevada Credit Union at 10am. Opened an account and applied for an auto loan. By 3:00 that day I had been approved, with funding and was driving my new car. Amazing service!
— January 2019
Greater Nevada does the most they can to see that you get the loan you need to make a better life for you.
— January 2019
Alex is great to work with. 2nd time I've worked with him & would highly recommend him.
— December 2018
We appreciate all the help we received. We love our car and are extremely happy banking here.
— November 2018
Marla who helped me through the loan process was prompt and professional. I had my check in hand within a day and was able to purchase my car the very next day. Thanks for the great service.
— November 2018
Awesome customer service, love having my loans with the credit union.
— Kari (January 2018)
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