Mobile Menu

Greater Nevada Credit Union Member Testimonials

Providing a greater member experience is something our team at GNCU strives for every day.

To monitor our service levels, Greater Nevada administers ongoing email and online satisfaction surveys. Following are recent testimonials members have shared through these surveys:

Customer Service

The folks at the Ely Branch are exceptional.
— Kevin B. (July 2019)
Staff is very friendly, professional, knowledgeable and extremely helpful - it is easy and a pleasure to visit my local branch.
— Robert K. (July 2019)
GNCU is always there for the customer. We just moved to NV. and are so happy to be banking with GNCU. Thank you.
— July 2019
Switching to a local bank has been a game changer. I love the personal touch and all of the amazing benefits GNCU has to offer.
— Sandra J. (July 2019)
I like GNCU because I get a 'home town' feel to working with them. I like to work with a Nevada company rather than out of state based. This CU takes pride in their service and it shows through every time I interact with them.
— Bob B. (July 2019)
Customer Service is the Best of the Best!
— Gary (July 2019)
Signing up for online checking was fast and easy. The customer service was also very professional and helpful over the phone. I also received a welcome phone call after 30 days of my account being opened. It just seems like GNCU wants my business as compared to other places I have banked with. Also...4% interest on checking is AWESOME!
— June 2019
Exceptional service, every time! :}
— Holly (June 2019)
When it comes to professionalism this bank is amazing however when it comes to customer service Greater Nevada is EPIC.
— June 2019
We love Greater Nevada Credit Union! All our needs are met with awesome tellers and staff! Thank you!
— Karen (June 2019)
Been a customer for 15+ years. Great customer service and a great community partner.
— May 2019
GNCU is the cure for the big banks which ail us. I was tired of the ridiculously low yields offered by the big guys and their traditional competitors. Open a new high-yield account today and start making your money work for you!
— May 2019
Alfonso was amazing and walked me through every detail! He made sure I understood everything about my new account. I felt like a genuine member of a family and walked out feel great about my decision to switch banks (a decision I had been thinking of for a few years).
— May 2019
Your Carson City south-end branch is great, love using the ATM and inside tellers.
— April 2019
The Greater Nevada Credit Union Minden Branch and on line banking service are the best. We have been a satisfied customer for over 30 years.
— Jim and Ana (April 2019)
I like the personal attention the representative gave me when she corrected herself to call be by my preferred name. I like the email I got from the other representative who help me set up my account the day before. I like the website's appearance and information presentations and ease of navigation. I deal with many different institutions on line and I can tell GNCU cares about their customer's experiences.
— April 2019
This is the Bank of the Future!
— Renie (April 2019)
All of my experiences with Greater Nevada Credit Union have been wonderful.
— Kirsten (April 2019)
The young women who we worked with were professional and did a wonderful job. 
— Tresa (April 2019)
We've never had a more enjoyable experience setting up our banking before. The staff at the GNCU Minden branch were super helpful and explained all of the options available to us. I wish more businesses would treat their customers this way!
— Frank H. (April 2019)
I started my e-pay system a few weeks ago; once I set up my billing addresses it has been easy and fun to use. I'm saving a lot of time and postage costs.
— March 2019
Yes Greater Nevada Credit Union is and has been Just a Blessing!!! The Customer Service is Absolutely Awesome. I will be telling All My Friends and Family to switch their banks and or Open and Account With Greater Nevada today!!
— March 2019
We went prepared for a long session because of past experiences at other institutions. All of the paperwork was done quickly by a friendly and helpful Associate. Thanks for a very good experience.
— Ralph C. (March 2019)
I would like say what pleasure it is working with Courtney McPheeters. She is Professional and Pleasant to work with. Because of her I would recommend GNCU to my friends and family. Thank you, Jeremy Captiv Data LLC
— Jeremy F. (March 2019)
Wow! Our savings account just jumped up $25 because we referred a relative to GNCU, and they opened a savings account. They also received a $25 bonus for opening their new account!
— March 2019
We recently set up a Money Market Account and an Aspire Checking Account at Greater Nevada Credit Union. The [member service representative] - Noel Scheuerman - was very knowledgeable and extremely helpful! It was a piece of cake setting up these accounts.
— Andy H. (February 2019)
Always excellent service both at branches and online.
— Jean (February 2019)
Big Bank with a Home Town Feel!
— February 2019
Greater Nevada has figured out customer service not once in a while but every time I go in.
— Ray (February 2019)
I went to the Dayton branch to see about opening an Aspire checking account. Micah was very helpful and friendly. I had several questions and she is very knowledgeable about the products. She made it a pleasant experience.
— Tom (February 2019)
My daughter opened an account for people to donate towards a portable oxygen concentrator. Everything went very smoothly and people were able to make donations to the account easily.
— January 2019
The bank manager at the Neil Road Office went above and beyond the call of duty. She helped me obtain older banking records when the branch was Frontier. She was very helpful and provided the records as soon as she could (she had to work with the main branch since the records were archived). She has also assisted me previously on a charge that I did not agree with. She is always helpful and otherwise does an outstanding job.
— January 2019
Really enjoyed the experience I had joining. Cesar, the gentleman that helped me, was very professional and answered all my questions. I new within minutes of sitting there that I chosen the right financial institution. Cesar thank you for making it a great experience not a regret.
— Normand (January 2019)
I really enjoy my banking experiences with GNCU. I trust them.
— December 2018
I don't think one could ask for a better banking experience. The interactions were painless and mutually beneficial.
— Carl (December 2018)
I have been with GNCU for 20 years and love it. When you have a loyal customer for that many years I guess you are doing something right. Your staff is always courteous, friendly and professional.
— December 2018
GNCU is my hometown bank. The staff at every branch have always been helpful with all my banking needs.
— Robert (November 2018)
The manager at the Neil Road branch has assisted me twice in regards to personal checking related matters. In the most recent case she promptly got me some old checking receipts that I needed for the IRS. In another case she quickly took care of me when my card was compromised. She is absolutely outstanding! Thank you!
— November 2018
I have been with GNCU since I moved here over 20 years ago. The service has remained constant. The personal service you provide is professional, courteous and expedient. Your staff is very professional, knowledgeable and friendly. Your overall performance as a banking institution is reassuring, reliable and steadfast.
— November 2018
This is the BEST bank that I have worked with in over 50 yrs!! People are great, the banking menus on line are very easy to navigate…
— October 2018
We love banking at GNCU. We are new to this area, and GNCU was our first choice. Now our only choice!
— Richard and Sandra H. (October 2018)
I just love the way I feel when I'm at Greater Nevada Credit Union! It's a lot like "coming home" and seeing some favorite relatives.
— October 2018
I have always had a good experience when working with GNCU. Have been a member for several years and plan to stay a member for several more. Thank you for your excellent service.
— October 2018
I have banked with Wells Fargo for 20 yrs. Had I known how GOOD GNCU was…I would have done as I am doing now…moving ALL of my financial needs to Greater Nevada Credit Union.
— October 2018
I have been with Greater Nevada for about 8 years or so and have never had a complaint! They are amazing people who provide great care! Thank you for your service!
— October 2018
This is the Best bank around. Would recommend this Bank to anyone and everyone.
— October 2018
Greater Nevada Credit Union is the best bank I've ever done business with in over 1/2 century! They take the time to work w/you in times of hardship. My son now banks @ GNCU & he said he'll always will…
— Diana (September 2018)
I have been with GNCU for more than 40 years. I have always been happy with the service I have received.
— Vicki (September 2018)
I like the security on the account I know that if something ever happens it will be taken care of thanks for all you have done...
— Thomas (September 2018)
Been with GNCU for well over 20 years and continue to have great service whenever I need it.
— August 2018
GNCU have been so welcoming for both my personal and small business account. The customer service is the best and the staff are very knowledgeable!!
— July 2018
Again, GNCU has made my general banking experience safe and friendly. Support has been great and I love the late, extended hours customers can call if they need help. My applying for loans has not been the best of my experience.
— July 2018
I have been a Credit union customer for may years. I was ripped off by a bank once and the word bank has become a four letter word. I have trusted Credit Unions since I was in the service and rely on them to be honest and very friendly. I have also found Credit Unions to be very forgiving if you make a mistake, unlike Banks.
— July 2018
Needed some assistance with on-line banking, it was checked on, then the situation thoroughly explained, other questions answered with guidance given, I have been a customer since the 1990s and have always received the assistance needed, Thank you.
— Laura A. (July 2018)
I have been a member for over 45 years and still think that GNCU is great!!!
— July 2018
Great rates, fast and courteous service personnel. Glad to be back with you after a 30 year absence for not being competitive. Keep up the good work.
— July 2018
Greater Nevada has consistently exceeded our expectations. They are member/customer oriented, friendly and a pleasure to do business with. In addition to personal service, the online banking is well organized and very easy to use.
— Rick (June 2018)
I have been with GNCU since 2008. I have had nothing but great service from them. I tell other people all the time that they should check out GNCU.
— Luther (June 2018)
I have had so many bad experiences with other banks but all their branches and the customer service via telephone have been the best I have ever had!!! Loving this bank!!!
— June 2018
The Fraud department is the BEST..they were very helpful when a charge came up on my account that I knew nothing about. I was beside myself when they called to ask me about it and they calmed me down and took care of it. I know that my bank has my back. Thank you for being there and watching out for us!!!
— Chellye (May 2018)
GNCU has over the years watched over my personal security on my account and called me when someone tried to use my debit card number to buy something in CA! They cancelled my card and gave me a new one on the same day. You are great! Thank you GNCU.
— Teri K. (May 2018)
Our family has been banking at GNCU for 24 years and wouldn't think of going anywhere else. Friendly, knowledgeable, the employees are long term and know us by name.
— Lucy (May 2018)
I have found this company to meet my expectations far and above what I was expecting.
— Renda B. (May 2018)
Every person we came in contact with seemed to go out of their way to be cordial and helpful, while at the same time being professional.
— May 2018
I have been a customer since the 1990s and have no desire to change. GNCU people have always been helpful with my transactions and loans and in giving guidance.
— Laura (April 2018)
The employees at this branch [Golden Valley] are very nice and easy to talk with to solve an online problem. Will be glad to use that branch for all my banking needs.
— April 2018
Saturday in bank transaction excellent, Brandon met us at door and completed in 5 mins.
— April 2018
The branch is so helpful and everyone is so friendly. I can't imagine banking anywhere else.
— April 2018
This experience regarding personal finance only solidifies the axiom that lending is most appropriately conducted by a local Credit Union, rather than a large network bank. In this respect, I would have to say that GNCU is the cream of the Northern Nevada credit unions.
— March 2018
We drove by the credit union many times before finally stopping. We are new to Nevada and finally decided this is where we wanted to do our banking. We were so welcomed. Love all credit union has to offer. Great representative!
— March 2018
Outstanding service and friendly staff makes my experience great every time!
— March 2018
I think that this is a good bank for people to bank with. The people are very nice and are very informative.
— March 2018
I have visited many banks and credit unions and never have I ever encountered such wonderful service. No matter what branch I visit every employee goes up and beyond the call of duty with each interaction... That is why I will continue to spread the word on how all other banks and credit unions need to rise to the same level as GNCU...
— February 2018
Greater Nevada Credit Union is always prompt to respond to our needs.
— February 2018
Always friendly and efficient.
— Anonymous
We have been members for years and have no plans to go anywhere else. GNCU has been there for us all through the years. Thank you GNCU for all the years and many more.
— The Costons (January 2018)
Greater Nevada Credit Union has been nothing but a pleasant and reliable company to bank with. I will continue to back with them as I am pleased with their services.
— January 2018
Greater Nevada Credit Union is a great place to do business. The people are friendly and helpful. I will definitely be a member for life.(January 2018) GNCU, best rates and best service, can't be beat.
— January 2018
Great service. Very friendly and knowledgeable.
— Dennis (January 2018)
Learn More

Loans

I spoke with a guy named Brandon, and he was wonderful. I had so many questions about refinancing my car loan, and he was so helpful and went above and beyond to help me out. I wish I had gotten is full name, because he definitely deserves a shout out for wonderful customer service!
— July 2019
The Greater Nevada Team made my loan experience painless, they were knowledgeable and showed great professionalism throughout the experience. Thank you Cindy in Carson and Terri in Sparks.
— July 2019
Cindy was absolutely amazing. She made sure I was comfortable and understood the process. She also found a way to save me a significant amount of money each month while still getting the loan amount I needed. Incredible experience!
— July 2019
The loan process was all handled over the phone and email. The experience was professional and signing all the documents went fast and everything was explained to us in detail.
— June 2019
The loan process was all handled over the phone and email. The experience was professional and signing all the documents went fast and everything was explained to us in detail.
— Kari (June 2019)
Yes! The experience was fantastic! I have never has such a good experience with so little hassle. Also, the service was top notch. Thank You very much.
— May 2019
The best experience for an Auto loan I’ve ever had. Will always use Greater Nevada CU. I highly recommend them. : )
— May 2019
GNCU is the best for customer service. They are very competitive on the rates for auto loans. They automate, do everything by phone and computer which gives them the competitive edge to provide quick turn around without any hassles. Thank you Greater Nevada Credit Union for caring about me! You make a difference.
— Beverly (April 2019)
Greater Nevada is simply amazing. The people are fantastic to work with. I will definitely be working with them again for future business.
— April 2019
Cindy Ceragioli was our loan consultant. She went above and beyond working with us on our auto and rv loans. She was very helpful in making sure we got the best financing. I will recommend her and Greater NV Credit Union to all our family and friends. Thank you Greater NV Credit Union for your awesome service!
— April 2019
Brandon went above and beyond in every aspect. He met our every need, even after normal working hours and ensured our process was error free and as painless as possible with the dealership. I cannot say enough good things about Brandon and our entire loan process. I'm so thankful that our favorite girls, Erika and Surae (at the University branch) recommended Brandon to us for our loan process!
— Elizabeth T. (April 2019)
Alex was amazing! Very helpful, he did the foot work & kept me in the loop!
— April 2019
Greater Nevada is always professional and helpful and I have been very pleased with the rates they’ve given.
— April 2019
The Credit Union is a great place to have a loan, the people are Fantastic!
— March 2019
The best loan experience we have ever had.
— Mary (March 2019)
GNCU is always there for my family and me. Marjorie Shepherd is awesome, always very helpful.
— March 2019
The Credit Union is a great place to have a loan, the people are Fantastic!
— February 2019
I requested this loan as a reduction of payment. The loan was so simple. I had to do nothing. I would have preferred a lower interest rate but all was smooth and I like having my loan with GNCU where I actually pay small amounts as I have extras in my budget. Thanks.
— February 2019
I found a car from a private party I was dying to get. Went to Greater Nevada Credit Union at 10am. Opened an account and applied for an auto loan. By 3:00 that day I had been approved, with funding and was driving my new car. Amazing service!
— January 2019
Greater Nevada does the most they can to see that you get the loan you need to make a better life for you.
— January 2019
Alex is great to work with. 2nd time I've worked with him & would highly recommend him.
— December 2018
We appreciate all the help we received. We love our car and are extremely happy banking here.
— November 2018
Marla who helped me through the loan process was prompt and professional. I had my check in hand within a day and was able to purchase my car the very next day. Thanks for the great service.
— November 2018
My loan agent was amazing and helpful! She went above and beyond.
— August 2018
GNCU and my loan agent made getting my car loan easy, I felt that Brandon my loan agent was looking after my best interests, and am so grateful for his advice. When are we gonna see a GNCU in Las Vegas? I now drive the truck I've always wanted and proudly display my GNCU sun shade on the windshield. Thanks so much GNCU Rocks!
— B. Mari (August 2018)
I went into a branch and was able to secure a loan honestly within minutes. The process was fast and smooth with no hidden issues. The simplest loan I've ever had.
— Debbie (July 2018)
Brandon Huff, our loan rep, was absolutely amazing. He helped us every step of the way. This was a somewhat unique transaction that involved shipping an out of state private party vehicle. He was super responsive, and even when we got a bit of cold feet, understood, and was more than ready to help with whatever we decided. I could not have asked for more. Hands down the best loan rep you guys have!
— June 2018
My car loan is at a great rate. The whole loan experience was wonderful!
— May 2018
Brandon at GNCU was awesome! I called about a personal loan to pay off some debts and he suggested something that was tailored more to my needs and saved me a ton of money!!
— May 2018
The finance department is awesome! Over above helpful. Save me a lot of money!! Thanks Brandon!
— March 2018
GNCU and Cindy made our RV loan so easy and informative that we actually asked Cindy, 'So that's it, that's all we have to do?' Cindy replied, 'Yep, now go have fun shopping, and let me know!'
— March 2018
Great service, amazingly easy process for my auto loan!
— March 2018
Great staff, great savings on my auto and RV loans.
— February 2018
Awesome customer service, love having my loans with the credit union.
— Kari (January 2018)
As a new resident to Reno, I appreciate all of the friendly assistance I have received. I am so glad that I chose GNCU as my primary bank. Thank you to all that have helped me.
— January 2018
Learn More