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Fall 2018 Newsletter

Living Greater Fall 2018 Newsletter

Special Edition: DIGITAL BANKING AT GREATER NEVADAFall 2018 Newsletter Cover

Choice. Convenience. Bank Your Way!

As a Greater Nevada Credit Union member, you can rest assured that it’s safe, secure and convenient to do your banking in a branch or on the go. In fact, your banking options keep growing, and we want to make sure you’re not missing out on any of them. In this issue you’ll find information about the latest digital banking features you can access at GNCU, including:

  • Online and mobile banking
  • Online bill pay
  • Interactive Teller Machines (with face-to-face service)
  • Nationwide network of fee-free ATMs
  • And more
We’re here to help you Live Greater, and that includes providing you with the latest in secure and convenient banking technology. Read on to learn more!

BANKING ANYWHERE, ANYTIME

Enjoy the freedom and flexibility of banking how and when it works for you. GNCU’s safe and secure eBranch online and mobile banking services let you check balances, pay bills, transfer funds, deposit checks and more from your computer, smartphone or internet-enabled device.

Start With Free eBranch Online Banking

First, enroll in GNCU’s free eBranch online banking. Simply visit gncu.org and click on Enroll in Online Banking to begin the guided process. Once enrolled you’ll have 24/7 access to conduct your banking in a variety of ways.

  • View real-time account balances,
  • check images and history
  • Transfer funds between accounts
  • Pay bills online
  • Export history to financial software
  • and spreadsheets
  • And more

The Easy Way to Pay Bills Online

Once in eBranch, click on the Payments tab to set up online bill pay. Here you can pay virtually anyone, send money to family and friends, receive eBills, set up automatic and recurring payments or send payments the same day, get bill reminders, search billing history and more. Setting up bill pay is easy too. Use the Quick-Add feature to add billers simply by typing the company name and entering your account number.

Online bill pay is safe, fast and automatically creates a record of your payments, which you can view and check the status of at any time. Think of all the time and money you’ll save by centralizing and automating receiving and paying bills! To learn more and watch the online tutorials for eBranch and ePay, visit gncu.org and click on eBranch and Bill Pay Tutorial.

Get Mobile

Once you’ve enrolled in eBranch, download GNCU’s free mobile app from Google PlayTM or the Apple® App Store for accessing your accounts and doing your banking on the go. In the app, you can tap on Instant Balance at the top and see your account balance without having to log in. Or, log in using your eBranch credentials. For even more log in security, set up Mobile Touch ID to sign in to your account with fingerprint recognition (iPhone® X users can opt for facial recognition).

Once you’re logged in, you can conduct a variety of transactions, including depositing paper checks right from your phone (simply follow the brief instructions in the app), pay bills, transfer funds between financial institutions, and even send money to family and friends using Popmoney®.

Easy Person-to-Person Payments Popmoney

Need to send someone money? It’s simple when you register for Popmoney at GNCU. Easily request or send* money, even if all you know is the recipient’s email or cell phone number! Simply log in to your eBranch online banking and select the “Payments” tab at the top. Click “Pay your bills” and then choose the “Popmoney” option from the left-hand navigation.

To learn more, take a quick video tour of Popmoney at gncu.org/popmoney to see how simple it is to use.

*When sending a payment through Popmoney, a service fee is associated with each payment sent.

Apple Pay®

To use Apple Pay for making purchases in an easy, secure and private way, simply capture your Greater Nevada Visa debit card information using your iPhone camera, or enter it manually. You can also add your Greater Nevada Visa debit card from your iTunes® account to Apple Pay.

When you want to make a purchase, just hold your iPhone near the contactless reader with your finger on Touch ID. A subtle vibration will let you know your payment was successfully sent. To pay within apps, checking out is as easy as selecting “Apple Pay” and placing your finger on the home button.

Interactive Teller Machines (ITMs) GNCU ITM at Drive Up

In addition to our online and mobile banking features, GNCU has Interactive Teller Machines (ITMs) at our Eagle Station and University branches (see above picture), and coming soon to our Spanish Springs and Fernley* branches.

ITMs allow members to speak with a Member Service Representative through video chat to complete a variety of transactions, or use the ITM as a typical ATM. As an added feature, users may select the denominations they want when making a withdrawal from the ATM.

Enjoy extended banking hours with ITMs!
7 a.m. – 7 p.m. Mon-Fri
9 a.m. – 5 p.m. Sat
ITMs are not available on Sundays.

*Fernley branch opening summer 2019!

Opening Accounts & Applying for Loans Online

Need a checking account for easy access to your funds? Want to start saving for your next adventure? Visit gncu.org and click on Open An Account on the homepage. You can also visit individual web pages for Checking Accounts and Savings Accounts to review the account benefits before beginning your application process. Once your application is completed, you’ll be notified of your new account information. It’s that easy!

To apply* for an auto, recreational vehicle or personal loan, a few clicks is all it takes. At gncu.org click on Apply For A Loan and within a few minutes a GNCU loan consultant will receive your application. Typically, you’ll hear back the same business day once the application is received. Prefer to apply by phone? No problem! Simply call (855) LIV-GR8R.

*All loans subject to credit approval by Greater Nevada Credit Union.

From the President

Happy to be a New Neighbor

This August, we opened the doors to our newest Greater Nevada Credit Union branch, located on North Virginia Street across from the University of Nevada, Reno campus. This new branch not only provides more access for GNCU members, it also serves the unique needs of neighboring students, faculty, staff, community members and businesses.

GNCU provided financing for construction of the building to a company founded by two University of Nevada, Reno alumni. We are also the proud first commercial tenants of this flagship project, which features mixed-use student housing with retail space.

The new full-service branch employs staff members who are current or past University students and familiar with the community they serve. In addition, the branch provides 24-hour access to a secure vestibule in which members can use a fee-free ATM and conduct their banking with a member service representative via video during extended business hours.

The branch is just one more step in furthering our commitment to the University. For years, GNCU has raised much-needed funds for the Wolf Pack Marching Band, supported Wolf Pack Athletics, and provided financial education, most recently as the sponsor of Nevada Money Mentors. To continue our support of higher education, we recently announced an initiative to provide private student lending to our members as an alternative to non-governmental student loans.

Wonderful things are happening in northern Nevada, and the University of Nevada, Reno is a big part of many of them. That’s why we’re excited about our new branch location and ever-growing partnership with the University.

Watch for more news about the branch and GNCU’s activities on and around campus, as well as the many other ways we continuously strive to help more people live greater.

WALLY MURRAY
PRESIDENT & CEO

What GNCU Members are Saying

“I went into a branch and was able to secure a loan within minutes. The process was fast and smooth with no hidden issues. The simplest loan I’ve ever had.” – Debbie

“Always great service.” – Don

“I have never been in a branch before where everyone is always smiling and really seems to enjoy their jobs. It makes a difference in my day to see all those smiles.” – Traci

“Greater Nevada has consistently exceeded our expectations. They are member/customer oriented, friendly and a pleasure to do business with. In addition to personal service, the online banking is well organized and very easy to use.” – Rick

Providing a Greater member experience is something we strive for every day at Greater Nevada Credit Union. We continuously ask our members for feedback on how we’re doing. We encourage you to share your thoughts at: gncu.org/Contact/Feedback.

 

GREATER COMMUNITIES

Supporting Local Special Olympics Athletes SONV Summer Games Pre-Event

This summer GNCU volunteers were once again at Special Olympics of Northern Nevada (SONV) swimming, track and field, and softball regional events cheering on the athletes, organizing awards, and assisting with a variety of needs. In addition, a group of Special Olympics of Northern Nevada (SONV) athletes headed for the Special Olympics USA Games in Seattle, WA, and GNCU sponsored a special send-off event (shown above) at the Reno-Tahoe International Airport. Up next is the annual Bowl for the Gold event in Reno.

Let’s Hear It for the Band!

GNCU kicked off our seventh year of partnership with the Wolf Pack Marching Band, and once again we’ll be helping raise funds at our branches and at Wolf Pack football home games. Our match of up to $15,000 in donations is used to help fund scholarships, instruments and travel for band students. You can stop by any GNCU branch or visit our booth at the games to make your donation, or visit unr.edu/band/give. Thanks to everyone who helps us support the Pride of the Sierra!

GNCU Also Supported These Summer Community Events:

  • Advocates to End Domestic Violence (AEDV) “Taste of Downtown” in Carson City. This annual event helps raise funds and awareness for AEDV, while showcasing downtown businesses. GNCU also teaches financial education to AEDV program clients.
  • Lunar Rocks and Meet a Meteorite program at the Carson City Library, one of only 75 libraries nationwide chosen to present this educational program that features actual meteorite samples and moon rocks collected by Apollo astronauts.
  • Amplify Life’s annual Camp LotsaFun event for children with special needs, where kids also enjoyed the opportunity to participate in a game of baseball at Greater Nevada Field with Reno Aces players.
  • Field Day at Roger Corbett Elementary School, with special appearances by the Reno 1868 FC mascot “Truckee”, as well as players Sam Gleadle and Cristo Michaelson.

Online Ways to Improve Your Financial Wellbeing

Visit our Financial Education & Tools section on our website to access a variety of free online resources that can help you better manage your finances.

  • At the Financial Education Center you’ll find free, interactive learning modules that cover key topics like budgeting, credit, investing, home buying and much more. Each module is only a few minutes long, providing information you can use in a simple and quick format.
  • Visit the Identity Theft Protection section for tips on how to safeguard your information and what to do if you suspect fraud.
  • For information and resources relating to debt management or navigating temporary financial hardships, visit the Member Assistance section.

Other resources at gncu.org include Fun Financial Education for Kids like “Hit the Road”, an interactive game presented by the National Credit Union Administration.

Meet Our Greater Nevada Financial Services Advisors

The financial advisors at Greater Nevada Financial Services are here to help with a variety of insurance and investment needs. Click here to learn about the experienced professionals ready to serve you. You can view their areas of experience, link to FINRA’s BrokerCheck to see a more detailed background, and quickly send an email with your questions. Visit gncu.org/Financial-Services or call (800) 882-2060 to learn more today.

Advisors are registered representatives offering securities and advisory services through Cetera Advisor Networks LLC, member FINRA/SIPC. Cetera is under separate ownership from any other named entity. Registered address: 481 Eagle Station Lane Carson City, NV 89701/ 6745 Sierra Center Parkway Reno, NV 89511. Investments are not deposits; NOT NCUSIF insured; and NOT insured by any federal government agency. No credit union guarantee. May lose value.

MAKE DIGITAL SECURITY A TOP PRIORITY

At GNCU, your financial security is a top priority, and we employ the latest technology and processes for keeping your information safe. You can also follow these tips for added protection and peace of mind when using any digital services:

» KEEP PASSWORDS PRIVATE

Get creative when creating passwords for your accounts. Think up a phrase and use the first letter of each word as your password. Substitute numbers or special characters for select words or letters. For example, “I want to take my family on vacation!” could become “!W2TmFoV!”. No matter what you choose, never share your password with anyone.

» STAY SOCIAL MEDIA SAVVY

Sharing too much detail on social media can make it easier for an identity thief to gather personal information. Popular quizzes ask for this type of data. Skip it, and keep your information safe.

» WATCH FOR PHISHING EMAILS

Don’t click on links, open files or download programs if you can’t verify that emails and content are from a legitimate source. GNCU will never contact you for your personal or financial information. If you receive a suspicious call, email or text regarding your GNCU account, don’t respond or click on any links. Report it to emailfraud@gncu.net or call (800) 421-6674.

» BEWARE OF COPYCAT WEBSITES

Be on the lookout for websites that have misspellings or bad grammar in their addresses or those that start with http:// instead of “https://”, which is secured. Use a safe search tool when browsing, and don’t enter personal information on unverified sites.

» KEEP YOUR DEVICES SECURE

Install anti-virus and anti-malware software and enable your device’s firewall. Ensure that you have the latest updates and security patches for your operating system and other software programs. Enable password protection on mobile devices to prevent unauthorized access.

Get more tips and information at gncu.org/fraud.

Your Online Business Banking Partner

If you run a business or a non-profit organization, turn to GNCU for a full range of commercial services and banking products designed to help you succeed. Plus, our digital banking makes it convenient for you to manage your business’s finances anywhere, anytime.

eBranch online banking is free with any Greater Nevada Credit Union commercial checking account, and provides you with a variety of secure and time-saving benefits, including:

  • Real-time account information
  • One-time or recurring transfers
  • Extra protection and peace of mind with customized account access
  • Security alerts for system changes and transaction activity, secure messages, transaction alerts and fraud monitoring
  • Online check ordering
  • Free electronic statement delivery

GNCU also offers secure, online business cash management for improving your efficiencies and cash flow. Cash management allows you to send wires and generate ACH* electronic transactions from your home office or work computer. That includes the ability to review your accounts, move funds, detect check fraud, manage payroll, and generate reports to keep your business running smoothly.

Click here to learn more about digital banking for commercial services or call (775) 882-2060.

*ACH access is subject to credit approval.

Homebuying Made Easy

If you’re looking to buy or refinance a home, Greater Nevada Mortgage’s (GNM’s) digital services and award-winning customer service make the process convenient and easy. Greater Nevada Mortgage logo

GNM offers a variety of home loans at competitive rates and low fees, plus an easy online application process, bringing Greater convenience and options for those looking to buy anywhere in Nevada or California.

You can check rates and calculate payments online, or get a no-cost, no-obligation consultation via greaternevadamortgage.com or by calling (800) 526-6999.


GNM also offers an online document signing service. Documents are delivered straight to your email, and you can review them prior to signing, where and when you choose. Just one signature signs most documents, saving you valuable time. It’s that easy!

Once your loan is approved, GNM offers DirectPay, a free service to deduct your monthly payment automatically from your checking account on the date you choose. You can also use our free bi-weekly payment accelerator to pay more on your principal balance each month, so you can pay off your mortgage faster.

You’re in control. And if you need to make changes, that’s easy too. Plus, you can opt to receive eStatements for added convenience and security. Get started today at greaternevadamortgage.com.

A Mortgage with More Flexibility

GNM’s 5/5 Adjustable Rate Mortgage* (ARM) is the perfect fit if you’re looking for more flexibility and affordability for your home loan.

  • 5/5 ARM interest rates are priced below a standard 30-year fixed mortgage
  • Interest rate only adjusts every five years
  • FICO scores as low as 640 and down payment as little as 10%

Click here to learn more and apply today.

GNM NMLS ID: 279738
CA ID: 41DBO-61467
Licensed by the Department of Business
Oversight under the California Residential
Mortgage Lending Act.