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Tracy Reitnauer

Commercial Servicing and Documentation Manager

Tracy has more than 22 years of banking experience, with 18 in commercial lending. She manages a staff of documentation and servicing professionals to ensure the closing process is handled efficiently and in accordance with the guidelines established with each lending partner, as well as those within the guidelines of government lending programs. Post-closing, Tracy oversees the ongoing servicing of the loan portfolio and required reporting to several government agencies.

Prior, Tracy worked as the Documentation and Servicing Manager for the Greater Nevada Credit Union. Before relocating to the Reno, Nevada area in 2008, Tracy served as Vice President of Loan Documentation for PNC Bank in Virginia and Maryland after the acquisition of a smaller community bank.

Outside of work, Tracy enjoys volunteering with local area food banks, the Special Olympics, and Habitat for Humanity.

Martin Van Dyke

Construction Lending Specialist

Martin provides support to Greater Commercial Lending’s borrowers throughout all aspects of the life cycle for construction loan advances and disbursements. He also handles file reconciliation and documentation, preparing advances, conducting due diligence, and reporting to borrowers, participants, and guarantors.

Martin’s previous roles have included customer service, research, and administrative positions in the construction industry and legal sector. He has an Associate of Applied Science degree in Paralegal Law from Truckee Meadows Community College.

Claudia Hill

Senior Commercial Loan Servicing Specialist

Claudia’s more than 37 years of experience in commercial banking have been centered on commercial lending. She has supported borrowers in numerous areas, including commercial real estate, construction, residential development, business equipment, tenant improvement, and those pursuing SBA lending.

Prior to joining Greater Commercial Lending, Claudia worked for banks in Nevada and Texas; these diverse institutions ranged from a community bank to one of the largest in the nation. She attended financial courses at the University of Las Vegas and North Harris County Community College.

Claudia has served as a volunteer for Habitat for Humanity and Toys for Tots.

Leigha Morrow

Loan Documentation Specialist

Leigha handles onboarding and related servicing functions for Greater Commercial Lending. She specializes in boarding loans to the servicing system, processing modifications and extensions, performing file maintenance, billing, and reporting to government guaranteeing agencies.

First joining the Greater Nevada team in the credit union, Leigha supported members in managing their transactions. She then became a Member Accounting Specialist, where she maintained account balance accuracy while ensuring compliance with NACHA and UCC regulations.

Leigha is currently pursuing her bachelor’s degree in Accounting at Western Governors University.

Tylene Arnold

Loan Documentation Specialist

Tylene prepares, processes, and tracks documentation for Greater Commercial Lending borrowers applying for SBA and conventional loans. Previously, she worked for banking institutions in Washington state, including First Federal, Skagit Bank, and Washington Mutual Commercial Banking. Tylene supported commercial lending teams and relationship managers in ¬¬serving customers with operating lines of credit and CRE, construction, CRA, and HMDA loans.

Tylene studied business at Whatcom Community College, and also completed advanced finance and insurance competency training.

Emily Andrea

Commercial Loan File Coordinator

Emily organizes internal and attorney prepared commercial loan documents for auditors to examine for regulatory compliance. She works closely with external vendors to acquire additional documentation for a variety of commercial loan types, including SBA, USDA, and construction.

Emily’s previous financial experience was also with a Greater Nevada organization, where she was a member service representative/bank teller for the credit union. While in college, Emily worked in customer service for In-N-Out Burger. She earned an Associate of Arts degree from Western Nevada College.

Tina Burke

Commercial Loan File Coordinator

Tina maintains the commercial lending portfolio file system for Greater Commercial Lending, and reviews loan covenant and reporting requirements. She also processes payoff requests for SBA, USDA, and construction loans.

Tina’s previous experience includes working as a processing supervisor for a Nevada banking institution’s mortgage lending program. She has also held administrative and customer service roles with organizations such as Habitat for Humanity, the State of Nevada Department of Motor Vehicles, the Office of Nevada Governor Jim Gibbons, as well as the Office of Congressman Gibbons. Tina has an Associate of Arts degree from Truckee Meadows Community College.

Megan Penn

Institution Partner Relationship Manager

Megan applies her extensive experience in banking and lending to manage key aspects of investor relations transactions for Greater Commercial Lending. She oversees all related communications, ensuring internal and external customer satisfaction while maintaining compliance with all procedural documentation.

Previously, Megan held progressively responsible roles in the Greater Nevada Credit Union. As a liaison between multiple stakeholders, she focused on resolving issues related to front- and back-office technology. In addition, she oversaw bank operations while supervising a regional branch. Prior, she worked in customer relations and management at Wells Fargo Bank and Norwest Bank.

Megan earned her bachelor’s degree from the University of Nevada in Reno, where she studied speech, communication, and business administration. She has been involved in various community and charitable organizations, including the Special Olympics and Relay for Life.

Bud Snoke

Institution Partner Specialist

Bud has held multiple roles in the Greater Nevada organizations, working in commercial loan services, member services, branch operations, and business lending. He currently works with financial institutions, brokers, packagers, and government agencies to support USDA, conventional and construction loans sales. Bud is a volunteer with Special Olympics.

Matt Franzino

Institution Partner Specialist

Matt has been in financial services for 10 years, at Bank of the West and Wells Fargo Bank, working in personal banking, mortgage origination and operations, and financial advising. Prior to beginning his career in financial services, Matt founded and ran an organic vegetable farm, handling both business and horticulture operations.

He handles appraisals and flood determinations for Greater Commercial Lending, providing support for USDA, SBA, conventional, and construction loans. Along with setting up ACHs and developing remittance reports for the investors and participants, he books each loan into the internal system.

Heavily involved in the community, Matt serves as a mentor and is a volunteer with the Special Olympics, Bite of Reality, the Nevada Humane Society - Carson City, Keep Tahoe Blue, and Camp Lots of Fun.