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Tracy ReitnauerTracy Reitnauer

Commercial Servicing and Documentation Manager

Tracy has more than 22 years of banking experience, with 18 in commercial lending. She manages a staff of documentation and servicing professionals to ensure the closing process is handled efficiently and in accordance with the guidelines established with each lending partner, as well as those within the guidelines of government lending programs. Post-closing, Tracy oversees the ongoing servicing of the loan portfolio and required reporting to several government agencies.

Prior, Tracy worked as the Documentation and Servicing Manager for the Greater Nevada Credit Union. Before relocating to the Reno, Nevada area in 2008, Tracy served as Vice President of Loan Documentation for PNC Bank in Virginia and Maryland after the acquisition of a smaller community bank.

Outside of work, Tracy enjoys volunteering with local area food banks, the Special Olympics, and Habitat for Humanity.

Claudia Hill

Senior Commercial Loan Servicing Specialist

Claudia’s more than 37 years of experience in commercial banking have been centered on commercial lending. She has supported borrowers in numerous areas, including commercial real estate, construction, residential development, business equipment, tenant improvement, and those pursuing SBA lending.

Prior to joining Greater Commercial Lending, Claudia worked for banks in Nevada and Texas; these diverse institutions ranged from a community bank to one of the largest in the nation. She attended financial courses at the University of Las Vegas and North Harris County Community College.

Claudia has served as a volunteer for Habitat for Humanity and Toys for Tots.

Paula Orlaineta

Construction Lending Specialist

Paula joined Greater Commercial Lending to monitor and process draw requests for USDA, SBA and conventional loans for construction, renovations/improvements, FF&E and working capital loans. She maintains contact with third party funds monitoring and voucher control companies, and the borrower and general contractor throughout the entire project. She also reviews all related documentation related to draw processing to ensure compliance with agreements.

Previously, Paula supported clients of Morgan Contruction, Inc., and administered projects for United Construction. She also worked for ITS Logistics, where she provided administrative assistance to clients, vendors, and the HR team.

Paula has attended several business management courses at Truckee Meadows Community College.

Leigha Morrow

Loan Documentation Specialist

Leigha handles onboarding and related servicing functions for Greater Commercial Lending. She specializes in boarding loans to the servicing system, processing modifications and extensions, performing file maintenance, billing, and reporting to government guaranteeing agencies.

First joining the Greater Nevada team in the credit union, Leigha supported members in managing their transactions. She then became a Member Accounting Specialist, where she maintained account balance accuracy while ensuring compliance with NACHA and UCC regulations.

Leigha is currently pursuing her bachelor’s degree in Accounting at Western Governors University.

Tylene Arnold

Loan Documentation Specialist

Tylene prepares, processes, and tracks documentation for Greater Commercial Lending borrowers applying for SBA and conventional loans. Previously, she worked for banking institutions in Washington state, including First Federal, Skagit Bank, and Washington Mutual Commercial Banking. Tylene supported commercial lending teams and relationship managers in ¬¬serving customers with operating lines of credit and CRE, construction, CRA, and HMDA loans.

Tylene studied business at Whatcom Community College, and also completed advanced finance and insurance competency training.

Curran Mulholland

Commercial Loan File Coordinator

Curran coordinates all aspects of the loan filing process for Greater Commercial Lending’s borrowers. This includes monitoring the portfolio file system and loan reporting requirements, collaborating with agencies to process loan payoff and collateral release requests, and working with closing agents to address outstanding matters. He also confirms continuous loan coverage by regularly reviewing insurance certificates.

With more than 13 years in the lending field, Curran was previously employed by Wells Fargo Home Mortgage. He advanced from boarding services, to mortgage loan processing, executive escalations for the Office of the President, and quality assurance. 

Curran has participated in and enjoys supporting nonprofit organizations, including the Arizona Humane Society, the Special Olympics, and the Arizona Trail Association. He has a Bachelor of Arts degree from Arizona State University. 

Maggie Palomar

Commercial Loan File Coordinator

Maggie coordinates the process for managing commercial loan files for Greater Commercial Lending’s borrowers.

She monitors all aspects, ensuring a seamless experience for internal and external clients. This includes maintaining records, releasing collateral, and monitoring loan covenants, while continuously communicating with borrowers, loan officers, and underwriters.

In previous roles, Maggie also specialized in providing outstanding customer service, while handling a range of loan processing and general management responsibilities.

Megan Penn Megan Penn

Institution Partner Relationship Manager

Megan applies her extensive experience in banking and lending to manage key aspects of investor relations transactions for Greater Commercial Lending. She oversees all related communications, ensuring internal and external customer satisfaction while maintaining compliance with all procedural documentation.

Previously, Megan held progressively responsible roles in the Greater Nevada Credit Union. As a liaison between multiple stakeholders, she focused on resolving issues related to front- and back-office technology. In addition, she oversaw bank operations while supervising a regional branch. Prior, she worked in customer relations and management at Wells Fargo Bank and Norwest Bank.

Megan earned her bachelor’s degree from the University of Nevada in Reno, where she studied speech, communication, and business administration. She has been involved in various community and charitable organizations, including the Special Olympics and Relay for Life.

Matt Franzino

Institution Partner Specialist

Matt has been in financial services for 10 years, at Bank of the West and Wells Fargo Bank, working in personal banking, mortgage origination and operations, and financial advising. Prior to beginning his career in financial services, Matt founded and ran an organic vegetable farm, handling both business and horticulture operations.

He handles appraisals and flood determinations for Greater Commercial Lending, providing support for USDA, SBA, conventional, and construction loans. Along with setting up ACHs and developing remittance reports for the investors and participants, he books each loan into the internal system.

Heavily involved in the community, Matt serves as a mentor and is a volunteer with the Special Olympics, Bite of Reality, the Nevada Humane Society - Carson City, Keep Tahoe Blue, and Camp Lots of Fun.

Greg Castle

Institution Partner Specialist

Greg maintains ongoing communication with Greater Commercial Lending’s investors, participants, and borrowers, providing support throughout all aspects of the USDA, SBA, conventional, and construction loan cycle. He prepares and processes documentation, disburses funds, and maintains financial records.

Prior, Greg progressed within US Bank, holding roles as Personal Banker, Branch Assistant Manager, and Branch Manager. In addition to providing guidance to existing customers, he developed new business and managed internal operations to reduce risk exposure.

Greg is a graduate of Montana State University at Bozeman, where he earned a Bachelor of Science degree in Business.