Q: Do I need to register and create an account?
A: Yes, as part of the set up process for a new user, you will need to register and create an account to begin viewing your loan information in LoanStat.
Q: As a new user, how do I register?
A: To begin your registration, you will click on the “Register” link on the initial sign in page and follow the prompts to complete the registration process. You will need your loan number as well as the Tax ID number to register and create your account in LoanStat. The system will also ask for a Security Key when registering your account.
Q: Can multiple users have access to the loan information in LoanStat?
A: Yes, if you want additional users to have access to the loan information in LoanStat, they will need to complete the registration and create an account as well.
Q: How do I create an account?
A: After completing the first two steps of the registration process, you will be prompted to “Create your Account”. In this step you will choose your User Name and Password and will be required to enter the email address you want assigned to this account. If you have successfully completed this step, you should receive an email with a link to Activate your account. You must click on the link provided to complete the activation of your new account.
Q: How do I login?
A: Enter your chosen user name on the initial login screen, then click “Login”. You will be prompted to enter your Password and confirm your Security Key that you selected when you completed your registration.
Q: What if I forget my password?
A: If you forget your password, you can reset it by clicking the “Forgot Password” link on the login screen. You will be required to enter your Username, Loan Number and Tax ID number. An email will be generated and sent to the email address tied to your registration. Please note, the link in the email will expire after 10 minutes.
Q: What if I get locked out?
A: If you are locked out after 3 unsuccessful login attempts, please contact our Loan Servicing Center by email or phone:
Q: How do I make a payment to my loan online?
A: You can schedule a one-time ACH payment or a re-occurring ACH payment in the Payment menu option and complete the Payment Information fields. Click “Next”, the system will allow you to review the transaction information before processing it. If all information is correct on the Transaction Review screen, click the “Approve” button on the bottom of the screen.
Q: How can I view my loan history?
A: You can view your loan history from the History menu selection at the top of your screen.
Q: Where can I view my loan balance?
A: You can find your current outstanding loan balance on the Balances section of the Loan Details menu option. If you are seeking a payoff of your loan, you will need to contact our Loan Servicing center or use the Contact Us option to send us your request.
Q: Where can I find the due date of my payment?
A: You can find the due date of your next payment in the Payment Information section of the Loan Details menu option.
Q: Who can I contact for additional assistance?
A: If additional assistance is needed, you can contact us the following ways:
- Email: CommercialServicing@Greaterlending.com or utilize the “Contact Us” option located on the initial sign on screen or at the top of the page after you have logged in.
- Phone: 775-886-1966 or 833-519-9474