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Frequently Asked Questions

Does Greater Nevada offer telephone banking?

Yes we do! Our system is affectionately known as P.A.T. (Phone Activated Teller).

Is there a charge to use the Phone Activated Teller (P.A.T.)?

Absolutely not. Greater Nevada members can access their accounts via P.A.T. as many times as they would like with no charge. However, it's important to remember that there could be charges associated with some of the transactions conducted on P.A.T.

How do I begin using P.A.T. for the first time?

To use P.A.T. you will need a personal identification number (PIN). If you do not have a P.A.T. PIN, please call member services at (775) 882-2060 or (800) 421-6674.

What is the phone number for P.A.T.?

If you're a current P.A.T. user, please call any of the following numbers:
  • Northwest Nevada: (775) 885-0924 
  • Toll Free: (800) 421-6674, Press *, Press 1 
  • Main Number: (775) 882-2060, Press *, Press 1
If you're not a current P.A.T. user and need a personal identification number (PIN), please call member services at (775) 882-2060 or (800) 421-6674. 

When can I use P.A.T.?

P.A.T. is available 24/7.

Is P.A.T. secure?

Yes, by requiring all members to enter a personal identification number (PIN), P.A.T. provides a safe and secure environment for conducting transactions.

Is there a reference guide I can refer to when using P.A.T.?

Yes, you can access the P.A.T. Quick Reference Guide here.

How do I reset or change my P.A.T. personal identification number (PIN)?

When you call P.A.T., first select your preferred language, English or Spanish. When P.A.T. gives the menu options, select Option 8 (More Options) which will allow you to change your P.A.T. PIN. Please refer to the P.A.T. Quick Reference Guide for further instructions.

Are my P.A.T. transactions in "real-time"?

All transactions made during business hours take effect immediately. Transactions made after business hours, or on weekends or holidays, will be posted on the next business day with an effective date of the actual transaction date. Please note that this could affect the actual available balance on debit cards and for ATM transactions during those times. 

How many transfers can I make each month through P.A.T.?

Federal law requires a limit of six electronic withdrawals or transfers per month from all Savings and Money Market Accounts. However, unlimited withdrawals and transfers on those accounts can be made through an ATM, in person at a branch or through a shared-branch. There is no limit on the number of transfers on checking accounts.