Frequently Asked Questions
Yes we do! Our system is affectionately known as P.A.T. (Phone Activated Teller).
Absolutely not. Greater Nevada members can access their accounts via P.A.T. as many times as they would like with no charge. However, it's important to remember that there could be charges associated with some of the transactions conducted on P.A.T.
To use P.A.T. you will need a personal identification number (PIN). If you do not have a P.A.T. PIN, please call member services at (775) 882-2060 or (800) 421-6674.
If you're a current P.A.T. user, please call any of the following numbers:
- Northwest Nevada: (775) 885-0924
- Toll Free: (800) 421-6674, Press *, Press 1
- Main Number: (775) 882-2060, Press *, Press 1
If you're not a current P.A.T. user and need a personal identification number (PIN), please call member services at (775) 882-2060 or (800) 421-6674.
P.A.T. is available 24/7.
Yes, by requiring all members to enter a personal identification number (PIN), P.A.T. provides a safe and secure environment for conducting transactions.
Yes, you can access the P.A.T. Quick Reference Guide here.
When you call P.A.T., first select your preferred language, English or Spanish. When P.A.T. gives the menu options, select Option 8 (More Options) which will allow you to change your P.A.T. PIN. Please refer to the P.A.T. Quick Reference Guide
for further instructions.
All transactions made during business hours take effect immediately. Transactions made after business hours, or on weekends or holidays, will be posted on the next business day with an effective date of the actual transaction date. Please note that this could affect the actual available balance on debit cards and for ATM transactions during those times.
Federal law requires a limit of six electronic withdrawals or transfers per month from all Savings and Money Market Accounts. However, unlimited withdrawals and transfers on those accounts can be made through an ATM, in person at a branch or through a shared-branch. There is no limit on the number of transfers on checking accounts.