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Logging into the New Greater Nevada Digital Banking System

Key Features of the New GN Digital Banking System

Trouble Shooting Tips 

Frequently Asked Questions (FAQs)

Member Support

Quicken/QuickBooks Reconnecting Help

Switching to the New Greater Nevada Mobile App

 


 

**IMPORTANT! When you login for the first time you will be asked to provide a one-time Secure Access Code. If your contact information in the new GN Digital Banking system is not up to date, you will need to contact the Member Resource Center at (775) 882-2060 or (800) 421-6674 so we can help you log into the new system.**

 
Login screen with different contact information to select.

 

Logging into the New GN Digital Banking System 

The new GN Digital Banking system comes with a lot of new shiny features to help you quick access your account and keep it secure. Here's how you log into the new system with a few suggestions: 

Logging into the New GN Digital Banking System: You can continue to use the same login widget found in the top right corner of each page of GNCU.org from any device, or you can login through the mobile app (more on that below). Enter your personal login ID and the password you have been using. You will then select how you want to receive your one-time Secure Access Code (SAC) either via on-file email, or phone number through SMS text or phone call. You will use this code to authenticate your current device. To ensure security, each device you own (such as smartphone or computer) will only have to be authenticated once using a SAC.

Once you log into the new banking platform for the first time you will have to create a new password that you have not used with Greater Nevada before. Here are the password requirements.


Password Requirements:

  • Must be between 8 and 99 characters
  • Must contain at least one number
  • Must contain a minimum of 1 lower case character
  • Must contain a minimum of 1 upper case character
  • Must contain a minimum of 1 special character
  • May not be the same as the last 10 passwords
  • May not be the same as current password


Download the New Greater Nevada Mobile App: Click here to download the new Greater Nevada Mobile app, available for Apple devices in the App Store and Android devices in Google Play. Note that the GNCU Cards app will still be functional as a separate app until it is integrated in the Greater Nevada Mobile app in 2023.

The old GNCU eBranch app will no longer be accessible. We recommend you delete the "GNCU eBranch" app from your phone, as it will be removed from the app store as well:

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Check your Scheduled Transfers: Your previously scheduled transfers should convert into the new system. However, we recommend that you check you scheduled transfers to ensure they converted correctly. 

Set Up Security Alerts: The new GN Digital Banking system will have a lot of new security features to keep your money and information safe. After you log in to the new system, we suggest you check out the new list of security alerts, so you always know what going on with your account. You can also create alerts for when your bank account reaches a certain balance threshold or to notify you when different types of transactions occur.

Manage alerts on your desktop:

  1. Login to your account.
  2. Select “Account Management” from the main menu.
  3. Select “Alerts”.
  4. Select “+New Alert”.

Manage push notification alerts (mobile app only):

  1. Login to your account through the Greater Nevada Mobile app. 
  2. Select "Account Management" from the main menu. 
  3. Select “Push Notifications” and follow the prompts to enroll.

Finding Zelle®
Since we launched the new app we have updated the layout to make Zelle easier to find.

  1. Click on “Transactions.”
  2. Click “Send Money with Zelle®"

Zelle-Screenshot-(2).jpg

 

Key Features of the New GN Digital Banking System

  • A better user experience
  • Quick balance preview on mobile
  • Personalized settings including labeling accounts and customizable dashboards
  • Improved technology with less downtime for upgrades and enhancements
  • Real-time external transfer options
  • Rapid alerts around account activity
  • Self-service help options
  • The latest in security controls and fraud protection
  • Facial recognition and Thumb-ID options
  • Flexible alerts to keep your account and personal information safe  

 


 


 

Self-Help Troubleshooting Tips

If you are having problems logging into your account on the new Greater Nevada digital platform, here are some tips for technical problems that can sometimes occur. 

Authentication has failed. Please re-enter your login. 

Many browsers use the auto-fill function to save usernames and passwords to make logging into your accounts across the web quick and easy. However, with our new platform, your browser might not have the correct information saved. 

If you keep getting the message “Authentication has failed. Please re-enter your login.” it may mean you are not entering your login ID and/or password correctly.  

  1. Enter your password manually, and do not rely on your browser to auto-fill your information. 

  1. Make sure your caps lock is turned off.  

  1. Clear your browser cache.  

 

Failed login attempts and account lockout help

If you've received an email/alert about an invalid password/login attempt or have been locked out of your account, here's what may have happened and what you can do to regain access.

Here are the most common reasons for account lockout:

  • Connection Attempts from 3rd Party Financial Apps or Services – If you connect your GNCU accounts to an app or service such as Venmo, NerdWallet, Mint, Rocket Money, or even another bank and haven't reconnected since our digital upgrade on Aug. 22, then repeated attempts by those services to connect to your accounts are flagged as potential fraud, resulting in invalid login attempt alerts and account lockout.
  • Repeated Incorrect Attempts by User – A GNCU member or other person has tried repeatedly to login using incorrect or outdated username and/or password, resulting in account lockout.

If you're locked out, then here's how to regain access:

1. Unlock your account by selecting the "Unlock/Forgot Username" link found in the Digital Banking login widget found in the top right corner of each page of GNCU.org (highlighted in the screenshot below).

Screenshot of the login widget with Unlock/Forgot Username link highlighted

2. Information you'll need to provide is your Account Number, Last Name, Date of Birth, Social Security Number, Zip Code, and Login ID used to access your account.

3. Once your GN Digital Banking account has been successfully unlocked and you suspect a 3rd party app or service is the root cause of your account being locked, then you'll need to visit each app or service and follow the steps to reconnect your accounts within their platform.

If you're still unable to access your account, please call the Member Resource Center at (775) 882-2060.

 

Clearing out your cache 

Clearing your browser cache can help with a lot of common technical issues. Clearing your cache can be a different process on different browsers, so we have linked to external resources to help you clear your cache:  

Why do I have to put in my Secure Access Code (SAC) every time I login? Why is my device not registering?  

You may have this problem because you have set your browser to clear your cookies and/or cache after you close the program.  

Normally, you should only have to register a computer or mobile device with a SAC once. However, our online banking system uses cookies to recognize your device, so if you clear your cookies and/or cache or you use a different browser to access your account, you will be asked to register your device again. 

You can learn more about cookies and caches for each browser through these links:  

Chrome: Clear, enable, and manage cookies in Chrome - Computer - Google Chrome Help 
Edge: Microsoft Edge, browsing data, and privacy 
Firefox: Delete browsing, search and download history on Firefox | Firefox Help (mozilla.org) 
Safari: Manage cookies and website data in Safari on Mac - Apple Support 

 

The smartphone app isn’t working 

The “GNCU eBranch” app has been disabled and is no longer operational. We have launched a new app called “Greater Nevada Mobile.” You need to delete the old app and install the new app. If you need help installing the new app, click here.  

 

What is a Secure Access Code? 

A Secure Access Code (SAC) is a unique, single-use 6-digit code that protects against fraud by safeguarding your online transactions and sensitive information.  

A SAC may be referred to as two-factor authentication and is considered another level of authentication in addition to your login ID and password, providing you stronger online security.  

You choose how you want to receive your SAC: by text, email, or phone. Once you receive your SAC you will input it to access your device. 

After you log into your account for the first time on a new device and use a Secure Access Code, you will be given the option to register your device. When a device is registered, our system will no longer require a SAC to log into it. We recommend only registering devices you often use to keep your account secure.  

 

Video Guide: Logging into the App for the First Time and the Secure Access Code


Frequently Asked Questions (FAQs)

How do I login to the new GN Digital Banking system?

  • Web browser: You will continue to use the same online banking login widget found in the top right corner of each page of GNCU.org. Upon login, you'll use your same eBranch login ID and password to receive a Secure Access Code (SAC) if accessing from an unregistered device. 
  • Mobile app: You will need to download the new Greater Nevada Mobile app. Upon login, use your same eBranch login ID and password to receive a SAC if accessing from an unregistered device. For detailed instructions on how to delete the old app and download the new app, click here.   


Why is my eBranch App Not Working? 

The “GNCU eBranch” app has been disabled and is no longer operational. We have launched a new app called “Greater Nevada Mobile.” We request that you delete the old app and install the new app. If you need help installing the new app, click here


What is a Secure Access Code (SAC)? 
A Secure Access Code (SAC) is a unique, single-use 6-digit code which protects against fraud by safeguarding your online transactions and sensitive information. A SAC may be referred to as two-factor authentication and is considered another level of authentication in addition to your login ID and password, providing you stronger online security. 


How will my SAC be sent to me? 
You choose how you want to receive your SAC: by text, email, or phone. We will need your current contact information for you to receive your SAC, so please follow the steps above on this page to double-check what we have is accurate in the current eBranch Digital Banking system. 


What does it mean to register a device? 

After you log into your account for the first time on a new device and use a Secure Access Code, you will be given the option to register your device. When a device is registered, our system will no longer require a SAC to log into it. We recommend only registering devices you often use to keep your account secure. 


Do I have to enter a SAC every time I log in or conduct an online transaction? 
Only when accessing from a new device or if you choose not to register your device. Anytime you access the new GN Digital Banking system from a new device it will require a SAC for verification. 


What do I do if I receive an “Authorization Failed-Can’t Login Error Message” message? 

Please check to make sure your username and password are correctly entered. You may want to check if your caps lock is on. If you continue to get authorization errors, please contact our Member Resource Center at (775) 882-2060 or (800) 421-6674, and our representatives will help you log into the new platform. 


I have both personal and business accounts. Do I need different usernames for personal and business account access?

Yes, if you have both a personal and business account you will need two different usernames to manage your accounts. There is no longer separate login portals for Business and Personal accounts, but both accounts will have a unique username and you need to make sure you are logged into the correct account to manage your business or personal accounts.


Are there separate online login portals for personal and business accounts?

There is no longer separate login portals for Business and Personal accounts. However, both accounts will have a unique username and you need to make sure you are logged into the correct account to manage either your business or personal accounts.


Why can’t I view my accounts on the new digital banking platform? 

You may be experiencing an error that we will have to troubleshoot with you. If you have a personal account, email us at DigitalSolutionsTM@GNCU.net. For business members, please email BusinessSolutions@GNCU.net, and we will make sure your accounts display correctly. 


Are there minimum browser requirements for the new GN Digital Banking system? 
Yes. You will need to use a recent version (last 2 released) of Google Chrome, Mozilla Firefox, Apple Safari or the last version of Microsoft Edge. 


I mainly do my digital banking through a web browser, but can I use the same login credentials for the mobile app? 
Yes. Banking through a web browser or through the new Greater Nevada Mobile app is one seamless user experience utilizing a single login ID and password. 


How do I access the mobile app? 
Mobile banking is available to all members. Simply download the Greater Nevada Mobile app and follow the on-screen prompts.


Is the mobile app secure? 
Yes, our mobile app service utilizes best practice security services such as HTTPS, TLS encryption, password access, biometrics, and application time-out when not in use. Only the phones that you enroll can access your bank accounts, and no account data is ever stored on your phone. 


Will I still need the GNCU Cards app? 
Yes, you will need this until it is integrated into the new GN Digital Banking system in 2023. 


How will I access the new Bill Pay service? 
You can access the new Bill Pay service by logging into GN Digital Banking system and selecting "Bill Pay" under the "Transactions" option in the main menu. All your existing activity, payees, and payment templates will be available. 


Will I need to do anything after the upgrade regarding Bill Pay? 
No action is required. All previously entered Bill Pay information (i.e., payees, scheduled payments, recurring payments, etc.) will remain in your online Bill Pay profile.


Can I set up alerts in the new GN Digital Banking system? 
Yes, alerts and push notifications can be set up. Account, History, Reminder, and Online Transaction alerts can be established. Alerts can also be delivered via the system's secure mailbox, email, phone, text, or push notifications.


I'm a Quicken/QuickBooks user through eBranch Digital Banking system, how does this affect me after launch?
Personal members: You will need to perform the second step to reconnect your accounts to Quicken/QuickBooks. Click here to jump down the page for more information on what you need to do.

  • Commercial members: You will not be affected. 


Who do I contact if I have issues or questions? 
For questions, please contact our Member Resource Center by phone (775) 882-2060 or (800) 421-6674. 

 


 

Member Support

Need help logging into the new platform? Check out the FAQ section above with helpful information about logging into the new system.

You can also call our Member Resource Center at (775) 882-2060 or (800) 421-6674 and our member service representatives can help you log into the new platform and answer any questions you might have.  

 


 

Quicken/QuickBooks Reconnecting Help

Personal members who connect to Quicken/QuickBooks through the old eBranch Digital Banking system will need to reconnect once the new GN Digital Banking system is launched on August 22.

Intuit aggregation services may be interrupted for up to 3 - 5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:

  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online Express Web Connect
  • Mint

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register. You may also learn more through QuickBooks Frontline Support and Quicken Frontline Support.



Mobile App Instructions

We have a new mobile app to make banking wherever you are, whenever you’d like, easier than ever! The “GNCU eBranch” app has been disabled and is no longer operational. We have launched a new app called “Greater Nevada Mobile.” We request that you delete the old app and install the new app. If you need help installing the new app, watch our app upgrade video or read the text and picture instructions below.

 

iPhone instructions:

  1. Open your iPhone and find the old “GNCU eBranch” app on your home screen or app library.

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  1. Pressing and hold the “GNCU eBranch” icon until the dropdown menu appears and press “Remove App” then tap “Delete App,” on the second popup menu, then tap "Delete" on the third popup menu.  

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  1. Go to the Apple App Store app on your iPhone and search for “Greater Nevada Mobile.”

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  1. Tap the “GET” button to download the new app.

  2. Find the new “Greater Nevada Mobile” app on your home screen or in the app library.

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  1. Open the new app and enter your Personal Login ID, and your password.

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  1. Choose an email address or phone number to send a Secure Access Code (SAC) to so you can authorize your device. (You will only have to authorize a device once).

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  1. Now you’re ready to start mobile banking.

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Android instructions:

  1. Open your Android device and find the old “GNCU eBranch” app on your home screen or app list.

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  1. Press and hold the old “GNCU eBranch” app until the menu appears and tap “Uninstall.”

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  1. Open the Google Play store and search for the “Greater Nevada Mobile.”

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  1. Tap “Install” to download the new app.

  2. Find the new “Greater Nevada Mobile” app on your home screen or in the app list.

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  1. Open the new app and enter your Personal Login ID, and your password.

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  1. Choose an email address or phone number to send a Secure Access Code (SAC) to so you can authorize your device. (You will only have to authorize a device once)

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  1. Now you’re ready to start mobile banking.

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