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Important Dates to Remember

Updating Your GNCU Contact Information

Frequently Asked Questions (FAQs)

Key Features of the New Greater Nevada Digital Banking System

Member Support

Quicken/QuickBooks Reconnecting Help

 

 


 

Important Dates to Remember

In order to bring the new Greater Nevada Online and Mobile Banking (GN Digital Banking) system online, there will be a short migration period where access to online banking will not be available. Prior to that, we're asking for you to verify contact information in current eBranch and make note of your current online login information. 

Commercial Members: Greater news! You're already using the new GN Digital Banking system and the migration period will not apply to you.

Wednesday, August 10: Ensure verification of your contact information in the current eBranch Online and Mobile Banking (eBranch Digital Banking) system, and make note of your login credentials.

Friday, August 19, around 1:00 PM PT: Our current eBranch Digital Banking system will cease. This includes:

  • Remote deposits 
  • Online wire transfers 
  • Online internal and external money transfers
  • Review of balance
  • Bill pay 

**IMPORTANT! THERE WILL BE NO DIGITAL BANKING FROM FRIDAY, AUGUST 19, OVER THE WEEKEND UNTIL MIDDAY ON MONDAY, AUGUST 22.**

Monday, August 22, around midday: The new GN Digital Banking system launches, and the new Greater Nevada Mobile app will be available for download. Members will need to download the new app from the Apple App Store or Google Play and delete the old eBranch app from their phones.

 


 

Updating Your GNCU Contact Information

All you need to do is log into eBranch Online Banking and update your contact information. This will help you log into the new platform after the upgrade has been completed. It's especially important to update your preferred email and phone number. Follow these steps in a walk-through video or written out further below to update your GNCU contact information. Please note: We will not call to ask for your password or personal information to update on your behalf. Following the steps below through your Online Banking account is the easiest and most secure way to provide us this information.

Step 1:

Visit GNCU.org and sign into your personal eBranch Online Banking account with your Personal Login ID.

eBranch Update Info Step 1
 

Step 2:

When you have logged in to your personal Online Banking profile, click on “My Profile” located in the top right corner of the page.

eBranch Update Info Step 2
 

Step 3:

Here, you can click on the edit buttons located within each field to update your email address and phone number. After you have entered your information, be sure to click save and the system will ask you to enter your password to confirm the change.

eBranch Update Info Step 3
 

Congrats! You’re now ready for the digital banking upgrade.

 


 

Frequently Asked Questions (FAQs)

 

Leading up to the downtime weekend (up to August 19)

1. As a current eBranch Online and Mobile Banking (eBranch Digital Banking) system user, is there any action required of me before the new Greater Nevada Online and Mobile Banking (GN Digital Banking) system is available? 
Yes. To avoid delays, please update your contact information in the current eBranch Digital Banking system to ensure the information we have on record is accurate through the steps noted above on this page. When we move to the new GN Digital Banking system, we will send a one-time Secure Access Code (SAC) upon first login, to the phone number/email address on our records. You will not be able to access the new system without it. 

2. If I don't have an account yet in the eBranch Digital Banking system, can I still sign up now? 
Yes. Because your account information will transfer over to the new system when it's available, signing up for our current eBranch Digital Banking system now gets you one step ahead. Just remember to make note of your login ID and password as you will need it for accessing the new system.  

3. I'm a Quicken/QuickBooks user through the eBranch Digital Banking system, how does this affect me?
Personal members: You will need to reconnect to Quicken/QuickBooks once the new GN Digital Banking System is launched on August 22. Click here to jump down the page for more information on what you need to do.

Commercial members: You will not be affected. 

 

Downtime weekend (August 19 - 22)

4. Will there be any overlap between the two systems? 
Personal members: There will be a short migration period where digital banking services will be unavailable. Our current eBranch Digital Banking system will cease at around 1:00 PM PT on Friday, August 19, and until the new GN Digital Banking system launches by midday on Monday, August 22, you will not have online or mobile banking access.

Commercial members: Greater news, you're already using the new GN Digital Banking system and the migration period will not apply to you.   

5. What options are available to me to do my banking during this downtime weekend?
While digital banking is down, you will still have access to your debit/credit cards. Click here to jump down the page for other alternative banking options if needed during the downtime weekend. 

6. Will my scheduled transfers work during the downtime and then convert over to the new GN Digital Banking system? 
Previously scheduled payments in eBranch Digital Banking's Bill Pay and incoming fund transfers will still process during the downtime weekend. However, any outgoing scheduled fund transfers will not process during the downtime. We suggest you make a one-time transfer before or after the scheduled downtime.

Your scheduled transfers should convert to the new system (though we suggest check after the new system goes live). 

 

After launch of the new Greater Nevada Digital Banking system (midday August 22)

7. How do I login to the new GN Digital Banking system?
Web browser: You will continue to use the same Online Banking login widget found in the top right corner of each page of GNCU.org. Upon login, you'll use your same eBranch login ID and password to receive a Secure Access Code (SAC) if accessing from an unregistered device. Remember to make note of your current login ID and password before the new one is available.

Mobile app: You will need to download the new Greater Nevada Mobile app. Upon login, use your same eBranch login ID and password to receive a SAC if accessing from an unregistered device. Remember to make note of your current login ID and password before the new one is available. 

8. What is a Secure Access Code (SAC)? 
A Secure Access Code (SAC) is a unique, single-use 6-digit code which protects against fraud by safeguarding your online transactions and sensitive information. A SAC may be referred to as two-factor authentication and is considered another level of authentication in addition to your login ID and password, providing you stronger online security. 

9. How will my SAC be sent to me? 
You choose how you want to receive your SAC: by text, email, or phone. We will need your current contact information for you to receive your SAC, so please follow the steps above on this page to double-check what we have is accurate in the current eBranch Digital Banking system. 

10. Do I have to enter a SAC every time I log in or conduct an online transaction? 
Only when accessing from a new device. Anytime you access the new GN Digital Banking system from a new device it will require a SAC for verification. 

11. Are there minimum browser requirements for the new GN Digital Banking system? 
Yes. You will need to use a recent version (last 2 released) of Google Chrome, Mozilla Firefox, Apple Safari or the last version of Microsoft Edge. 

12. I mainly do my Digital Banking through a web browser, but can I use the same login credentials for the mobile app? 
Yes. Banking through a web browser or through the new Greater Nevada Mobile app is one seamless user experience utilizing a single login ID and password. 

13. How do I access the mobile app? 
Mobile banking is available to all members. Simply download the Greater Nevada Mobile app and follow the on-screen prompts.

14. Is the mobile app secure? 
Yes, our mobile app service utilizes best practice security services such as HTTPS, TLS encryption, password access, biometrics, and application time-out when not in use. Only the phones that you enroll can access your bank accounts, and no account data is ever stored on your phone. 

15. Will I still need the GNCU Cards app? 
Yes, you will need this until it is integrated into the new GN Digital Banking system in 2023. 

16. How will I access the new Bill Pay service? 
You can access the new Bill Pay service by logging into GN Digital Banking system and selecting "Bill Payment" under the "Transactions" tab. All your existing activity, payees, and payment templates will be available. 

17. Will I need to do anything after the upgrade regarding Bill Pay? 
No action is required. All previously entered Bill Pay information (i.e., payees, scheduled payments, recurring payments, etc.) will remain in your online Bill Pay profile.

18. Can I set up alerts in the new GN Digital Banking system? 
Yes, alerts and push notifications can be set up. Account, History, Reminder, and Online Transaction alerts can be established. Alerts can also be delivered via the system's secure mailbox, email, phone, text, or push notifications.

19. I'm a Quicken/QuickBooks user through eBranch Digital Banking system, how does this affect me after launch?
Personal members: You will need to perform the second step to reconnect your accounts to Quicken/QuickBooks. Click here to jump down the page for more information on what you need to do.

Commercial members: You will not be affected. 

20. Who do I contact if I have issues or questions? 
For questions, please contact our Member Resource Center by phone (775) 882-2060 or (800) 421-6674 . 

 


 

Key Features of the New Greater Nevada Digital Banking System

  • A cleaner, more modern user experience
  • The latest in security controls and fraud protection
  • Enhanced account alerts including push notifications and 21 security alerts
  • Facial recognition and Thumb-ID sign-in options
  • Consistent digital banking experience across mobile and desktop, including an upgraded Greater Nevada Mobile app to give you all the same great functionality and features of desktop online banking   
  • Quick balance preview on mobile
  • Customizable account views and functions to easily find commonly used transactions
  • Expanded money transfer options, including external transfers to another financial institution now available on mobile 
  • Self-service help content 
  • More stable platform with less downtime for maintenance

 


 

Member Support

**IMPORTANT! THERE WILL BE NO DIGITAL BANKING FROM FRIDAY, AUGUST 19, OVER THE WEEKEND UNTIL MIDDAY ON MONDAY, AUGUST 22.**

While digital banking is down, you will still have access to your debit/credit cards. Here are alternative banking options if needed during the transition weekend:

  • Some GNCU branches are open on Saturdays (view a map of our branch locations for more information).  
  • ATM access for balance previews, check deposits and more (view a map of our ATM locations).
  • Interactive Teller Machines (ITMs) offer a convenient video chat feature directly with a Member Service Representative (view a map of our branch locations for more information on which GNCU branches offer an ITM and hours). 
  • Self-service options are available by calling in, including balance inquiries, to (775) 882-2060 or (800) 421-6674  and following the respective prompts.

 


 

Quicken/QuickBooks Reconnecting Help

Personal members who utilize a connection to Quicken/QuickBooks through the eBranch Digital Banking system will need to reconnect once the new GN Digital Banking system is launched on August 22.The conversion instructions reference two Action Dates provided below.

Friday, August 19: A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.

Monday, August 22: You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection

Intuit aggregation services may be interrupted for up to 3 - 5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:

  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online Express Web Connect
  • Mint

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register. You may also learn more through QuickBooks Frontline Support and Quicken Frontline Support.