How GNCU Protects its Members

As advancements in technology rise, so does the potential for fraud. Greater Nevada Credit Union constantly monitors for unusual and suspicious activity on behalf of our members, but understanding how you can proactively identify fraud and learn how to appropriately escalate questionable activity is important, too.

Get started with our Fraud and Disputes Resolution Center to educate yourself on fraud prevention, understand how GNCU protects your accounts, learn how to dispute account activity, and more.

Falcon Fraud

GNCU partners with Falcon Fraud, the most accurate and comprehensive solution for detecting payment fraud real-time, stopping it in its tracks, and reducing losses by up to 50%. Through this partnership, GNCU is able to address fraudulent activity quickly and reliably while minimizing impact to members.

Don’t forget to give GNCU a heads up before you take your next adventure. Posting a travel notification before you go will allow you to avoid inconvenient disruptions to card services.

Click here to learn more about travel notifications.

Chip Cards

You might notice a little square chip on the front of your debit/credit card. This specialized EMV computer chip prevents unauthorized users from copying and counterfeiting your personal card information. When the chip is used, it creates a unique, one-time code for every purchase. Since the transaction numbers are always changing, any code re-attempts by perpetrators are denied.

ITMs

Interactive Teller Machines (ITMs) are similar to ATMs but also include face-to-face video-chat support with our team of Video Member Service Representatives (VMSRs); transactions are conducted real-time via video conferencing. Our members’ privacy is a top priority and conversations can be kept completely confidential. In-branch conversations can be conducted through a handset or typed on a keyboard when at the ITM. When you're at a drive-up ITM, you can bring your own ear buds to communicate with the VMSR just like on your tablet or phone. For additional security, VMSRs can blank the screen for you at any time.

Mobile Banking App

Even though there are plenty of benefits to mobile banking, members are sometimes concerned with available security features. Banking apps, including GNCU’s, use progressive technology to encrypt data transmissions for guarding sensitive information. Plus, no personal information is stored on your actual app, in case your mobile device is ever lost or stolen.

eBranch Online Banking

GNCU provides its members free 24-hour online banking for Greater Nevada deposit accounts with the highest level of security. eBranch allows members to view account balances and histories, account holds, pending debit card transactions, current stop payments, and other information. Send money securely through Popmoney in Greater Nevada's online bill pay, ePay. eBranch also allows members to keep up with their transactions including setting up alerts via text or e-mail. Want to learn more on eBranch? Click here to check out our tutorial.