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How to Protect Your Identity

Tips for Keeping Your Information Secure

  • Regularly review your account activity and immediately report anything suspicious. To report suspicious activity, or file a dispute, click here.
  • NEVER give your login information, password or PIN to ANYONE. GNCU will NEVER call and ask you to verify your personal information such as your social security number, PINs (personal Identification Numbers), passwords or CVV numbers from your card. If anyone calls and requests this information, even someone claiming they're from GNCU – call us immediately.
  • Regularly review your account activity and report any suspicious or unauthorized transactions
  • Keep Greater Nevada informed with your most current contact information at all times, so we can alert you when potential fraud is detected.
  • Set up VISA Purchase Alerts. Once enrolled, you can establish specific alert triggers. Anytime a qualified VISA transaction takes place that meets your defined parameters, you’ll receive an alert in seconds via email and/or SMS text message. For more information click here.
  • Set up account alerts in GNCU's eBranch to check balances and deposit activity. To learn how to set up alerts, click here. Within the tutorial, the “alerts” tab will be located under account services.
  • Insert – don’t swipe your debit card. The EMV chip in your debit card provides the highest level of security available for protecting your card information. Always insert your card and avoid swiping it whenever possible.
  • Ensure that each person listed on an account has separate online banking login information. For example: Person A and Person B are both on an account together, both Person A and Person B have separate login IDs and passwords. Please use the login information associated with yourself, not the joint owner.
  • Secure your personal devices by placing locks on phones and computers. Enable the security features on mobile devices, especially if you have contacts, banking websites and applications saved.
  • Consider changing your password for mobile/online banking every three months. Create complex passwords that identity thieves cannot guess easily. Have your password be unique. — no birthdays, social security numbers, phone numbers, or any other information that is easy to figure out. Change your passwords ASAP if any companies you do business with have data that has been compromised. To view more on passwords with our tutorial, click here.
  • Update sharing and firewall settings when you're on a public wi-fi network.  Consider using a virtual private network, which can give you the privacy of secured private network.

Ways to Secure Your Personal Information

  • Watch our short tutorial on Identity Protection in the Greater Nevada Financial Education Center. The short video provides great information on protecting your valuable information including how to combat and cure identity theft.
  • Don’t keep your debit card PIN number written down anywhere.
  • Secure your Social Security Number (SSN). Don’t carry your Social Security card in your wallet or write your number on your checks.
  • Don’t respond to unsolicited requests for personal information (your name, birth date, social security number, or bank account number) by phone, mail, or online.
  • Collect mail promptly. Put a hold on your mail when you are away from home for several days. Report any un-received mail to your appropriate vendor. Also, be aware of your billing cycles. If bills or financial statements are late, contact the sender.
  • Review your credit card and bank account statements. Promptly compare receipts with account statements. Watch for unauthorized transactions.
  • Store personal information in a safe place. Shred unnecessary receipts, credit offers, account statements, and expired credit cards to prevent “dumpster divers” from getting your personal information. GNCU holds regular events for all members to shred their unwanted documents. Please check our News and Alerts page for the next shred event.
  • Make sure your debit cards/credit cards/account information/checks are all in a safe place. If you carry these on your person, be aware of your surroundings when shopping. Make sure after every purchase you remember to put your card away in a safe place where it can’t be stolen or lost.