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Tips for Keeping Your Information Secure

  • Regularly review your account activity and immediately report anything suspicious. To report suspicious activity, or file a dispute, click here.
  • NEVER give your login information, online account password or PIN (Personal Identification Numbers) to anyone. GNCU will NEVER call and ask you to verify your personal information, such as your social security number, PINs, passwords or CVV numbers from your card. If anyone calls and requests this information, even someone claiming they're from GNCU, hang up and call GNCU's fraud team immediately at (775) 334-8635.
  • Keep GNCU informed with your most current contact information at all times, so we can alert you when potential fraud is detected.
  • Set up account alerts in GNCU's Personal or Business eBranches to check balances and deposit activity.
  • Download the GNCU Cards app to manage your debit card's status (turn your card on and off), and choose your preferred transaction alerts.
    •    Transaction Amount: Receive alerts whenever a purchase is made over a set amount.
    •    Card Not Present: Receive alerts when your card number is used but not swiped, ie. online or telephone purchases.
    •    International: Get notified whenever your card is used internationally.
    •    Declined: Get notified whenever your card is declined.
    •    Gas station: Get notified whenever your card is used for a gas station purchase.
    •    ATM withdrawal: If activated in your debit card app, you'll be notified whenever an ATM withdrawal is made with your card.
  • Insert — don’t swipe — your debit card. The EMV chip in your debit card provides the highest level of security available for protecting your card information. Always insert your card and avoid swiping it whenever possible.
  • Ensure that each person listed on an account has separate online banking login information. For example: Person A and Person B are both on an account together, both Person A and Person B have separate login IDs and passwords. Please use the login information associated with yourself, not the joint owner.
  • Consider changing your password for mobile/online banking every three months. Create complex passwords that identity thieves cannot guess easily. Have your password be unique — no birthdays, social security numbers, phone numbers, or any other information that is easy to figure out. Change your passwords ASAP if any companies you do business with have data that has been compromised.
  • Watch our short tutorial on Identity Protection in the Greater Nevada Financial Education Center. The short video provides great information on protecting your valuable information including how to combat and cure identity theft.
  • Make sure your debit cards/credit cards/account information/checks are all in a safe place. If you carry these on your person, be aware of your surroundings when shopping. Make sure after every purchase you remember to put your card away in a safe place where it can’t be stolen or lost.
  • Secure your personal devices by placing locks on phones and computers. Enable the security features on mobile devices, especially if you have contacts, banking websites and applications saved.
  • Don’t keep your debit card PIN number written down anywhere.
  • Secure your Social Security Number (SSN). Don’t carry your Social Security card in your wallet or write your number on your checks.
  • Don’t respond to unsolicited requests for personal information (your name, birth date, social security number, or bank account number) by phone, mail, or online.
  • Collect mail promptly. Put a hold on your mail when you are away from home for several days. Report any un-received mail to your appropriate vendor. Also, be aware of your billing cycles. If bills or financial statements are late, contact the sender.
  • Shred unnecessary receipts, credit offers, account statements, and expired credit cards to prevent “dumpster divers” from getting your personal information.
  • Update sharing and firewall settings when you're on a public Wi-Fi network. Consider using a virtual private network, which can give you the privacy of a secured private network.