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Dispute Account Activity
Disputing Fraudulent Transactions on Your Account
You can dispute fraudulent transactions in two ways:
- Online: Log in to your Digital Banking account and dispute the charge in your account’s Transaction History. A step-by-step guide is below.
- Phone: Call our fraud hotline at (775) 334-8635, Monday – Friday from 8:00 AM – 5:00 PM. If you think any of your account information is compromised, they will be able to place a block on your account.
Online Dispute Process
Here’s how you can dispute a transaction through your Greater Nevada Digital Banking account (Please note: You can only dispute 10 of the same item at a time):
1) Log in to your Digital Banking account.
2) Click into the account and find the transaction you wish to dispute.
3) Click the three vertical dots on the transaction and select Dispute transactions from the drop-down options.
4) A pop-up will appear. Select Dispute transactions to proceed with the dispute process. You can select Cancel dispute at any point moving forward if you do not want to proceed further with the dispute.
5) Provide more details about the disputed transaction in the form fields available. Once finished, select Submit dispute.
6) A successful submission notice will appear, and GNCU will process the dispute.
8) Red Flags will visibly mark transactions you have submitted for dispute. When a fraudulent or unauthorized transaction is confirmed by GNCU, we will remove it from your account.
Reporting Other Fraud Transactions
Upon completing the form, either drop it off at your local Greater Nevada branch or email it to us at alertfraud@gncu.net.
Affidavit of Forgery of Checks – Fraudulent use of checks (stolen, lost, and fake checks using your account information)
ACH Dispute Form – To dispute a third party using your account and routing number. This can be used for both fraudulent and non-fraudulent instances.
- Example of a Fraudulent ACH Dispute: Someone using your account information to make payments without your permission or knowledge.
- Example of a Non-Fraudulent ACH Dispute: A company you wanted to pay took the wrong amount from your account, or charged more than once.
Report Suspicious Communications
Scammers have been texting, emailing, and calling posing as Greater Nevada Credit Union in an effort to trick members and non-members to share personal information.
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Report Lost or Stolen Card
Report a lost or stolen GNCU debit card or credit card immediately by calling the appropriate number listed.
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Travel Notification
Before you depart on your next adventure, let us know where you will be headed so we can put a travel alert on your GNCU Visa debit card in order to prevent any possible security issues and to help prevent any fraudulent activity.
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