October 2022 Update: We are seeing a spike in scam attempts targeting all people in the Northern Nevada area. There is no data breach at GNCU, scammers are texting and calling random numbers in the area hoping to contact GNCU members.
If you have received a suspicious text, email, or phone call, please report it to our Alert Fraud Team through the form below.
Scammers have been sending texts and emails with either a GNCU logo or other bank logo saying your account has been suspended. Scammers are also calling people posing as GNCU employees and reporting fraud activity to members.
If you have received any type of suspicious communication but have not replied, clicked on a link, or shared personal information, then please:
If you are a GNCU member and have shared any personal information, such as your name, home address, email address, social security number, date of birth, debit card number, or other sensitive information, then please:
If you think that any of your account information is compromised, please call our fraud hotline at (775) 334-8635, Monday through Friday from 8:00 AM – 5:30 PM, to place a block on your account.
Whether you want to dispute a transaction that happened in error or a fraudulent purchase on your card, it’s important to begin the reporting process as soon as possible. Start by reviewing our various forms below and choose the one that best fits your scenario. Upon completing the form, either drop it off at your local Greater Nevada branch or email it to us at alertfraud@gncu.net.
Affidavit of Forgery of Checks – Fraudulent use of checks (stolen, lost, and fake checks using your account information)
ACH Dispute Form – To dispute a third party using your account and routing number. This can be used for both fraudulent and non-fraudulent instances.
For all other disputes, or if you have any questions or comments, please feel free to call our fraud hotline at (775) 334-8635, Monday through Friday from 8:00 AM – 5:30 PM.
Report a lost or stolen GNCU debit card or credit card immediately by calling the appropriate number listed.
Before you depart on your next adventure, let us know where you will be headed so we can put a travel alert on your GNCU Visa debit card in order to prevent any possible security issues and to help prevent any fraudulent activity.
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