What You Should Know About the TruStage Cybersecurity Incident
Greater Nevada Credit Union (GNCU) is sharing this update to keep members informed about a cybersecurity incident reported by TruStage, a third-party provider of insurance and protection products offered through GNCU and many other credit unions.
This incident involves TruStage systems, not Greater Nevada systems. GNCU digital banking, debit cards, credit cards, and member accounts have not been impacted.
At this time, TruStage has not indicated that GNCU member information was accessed, acquired, or misused. Members do not need to take any action right now. If you need to file a claim there is a new way to start the process.
- Be cautious of unsolicited emails, phone calls, or text messages that reference this incident or ask for personal or financial information.
- Do not click links or open attachments from unexpected messages claiming to be related to TruStage, Greater Nevada Credit Union, or this incident.
- Review account activity as you normally would and report any suspicious activity right away.
Members with Payment Protection or Debt Protection coverage through Greater Nevada Credit Union can continue to file claims as normal. For more information about these products or to file a claim, visit our Payment & Debt Protection page.
For the latest information about the incident, including updates from TruStage and information on filing a claim if you receive a notification, visit TruStage’s Cybersecurity Incident page.
Greater Nevada Credit Union is providing this information in a timely and transparent way so members are aware of the situation and can avoid scams that may reference the incident. We will continue to monitor publicly available information and update this page if additional guidance becomes available.
